Remote Property Claims Inspector – Field Specialist

State Farm; San Francisco (CA); A distancia; USD 79.000 - 118.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual raise & bonus

Health benefits & wellbeing programs

Tuition assistance / education support

Parental leave & time off policies

Matching gift program

401(k) with company contributions

Descripción de la vacante

State Farm is seeking a Property Field Inspection Claim Specialist in the San Francisco area. You will conduct on-site inspections for residential and commercial claims, determine damages, explain coverage, and guide insureds through the claims process while delivering Remarkable service.

You will collaborate with policyholders, agents, and other parties to gather information, assess losses up to $500,000, and settle claims within policy terms.

Formación

• Ability to investigate problems, evaluate information, and make well-supported decisions.
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations.
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations.
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently.
• Excellent communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely.
• Physical agility to walk, bend, kneel, climb ladders, traverse roofs, and crawl in tight spaces during inspections.
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required.

Responsabilidades

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• Interact with parties who express emotions or concerns about inspections or claim resolutions.
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
• Gather evidence, document findings, and prepare detailed reports to support the claims handling process.
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.

Conocimientos

Investigation & decision making

Policyholder interactions

Effective communication

Organizational & analytical skills

Using mobile/desktop tools

Educación

Bachelor’s degree in related field

Herramientas

Xactimate

XactContents

Descripción del empleo

State Farm is seeking a Property Field Inspection Claim Specialist in the San Francisco area. You will conduct on-site inspections for residential and commercial claims, determine damages, explain coverage, and guide insureds through the claims process while delivering Remarkable service.

You will collaborate with policyholders, agents, and other parties to gather information, assess losses up to $500,000, and settle claims within policy terms.