Remote Project Specialist — Salesforce & PM Impact

Southwest Airlines Co.; Frankfort (KY); Remote; USD 28,000 - 41,000; Full time

Job summary

Southwest Airlines Co. is seeking a Project Specialist to provide consulting, product and research services for customers using Salesforce, collaborating with experience, digital, customer service and technology teams to drive initiatives that impact internal and external users.

This remote role emphasizes end-to-end project management, defining simple project plans, monitoring budgets and schedules, and helping teams deliver outcomes on time and within scope.

Qualifications

• Bachelor's degree required.
• Experience with Salesforce or similar CRM tools.
• Strong ability to coordinate across cross-functional teams.

Responsibilities

• Provide consulting, product and research services for Salesforce-enabled projects.
• Collaborate with experience, digital, customer service and technology teams to drive initiatives.
• Define project plans and maps and execute tasks using standard PM practices.
• Break projects into manageable parts and identify critical steps.
• Complete tasks with minimal direction and manage risks, actions and issues.
• Prepare presentations, agendas, and record meeting minutes.
• Communicate effectively with service and support teams and gather customer needs.
• Work with development teams to ensure projects meet plans and timelines.
• Monitor budgets and schedules and perform project reviews.

Skills

Project management

Stakeholder communication

Requirements gathering

Education

Bachelor's degree

Tools

Salesforce

Job description

Southwest Airlines Co. is seeking a Project Specialist to provide consulting, product and research services for customers using Salesforce, collaborating with experience, digital, customer service and technology teams to drive initiatives that impact internal and external users.

This remote role emphasizes end-to-end project management, defining simple project plans, monitoring budgets and schedules, and helping teams deliver outcomes on time and within scope.