Remote Project Operations Coordinator - Vendor & Claims

Jukebox Health, Inc.; New York (NY); Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health plan

HSA plan

Disability insurance

Life insurance

Hospital insurance

401(k) plan

Referral program

Unlimited PTO

Remote work stipend

Company swag

Job summary

Jukebox Health, Inc. seeks a Project Operations Coordinator to serve as the operational backbone for home modification projects nationwide.

You will be the primary contact for the service provider network, coordinating bids, scheduling start dates, tracking progress, and ensuring documentation is complete. Working with Project Managers and Member Engagement, you surface risks early, assist with claims processing and CRM record keeping, and thrive in a fast-paced, remote-friendly environment with

Qualifications

• 2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a similar role
• Strong phone presence, comfortable spending much of the day on calls and email with contractors, vendors, or small business owners
• Persistent follow-up skills, especially with people who are busy and slow to respond
• Strong attention to detail and a track record of accuracy in data entry, documentation review, or administrative operations
• Ability to manage multiple priorities and open items without dropping details
• Clear, professional written and verbal communication skills
• Comfortable learning new technology platforms and working in a remote environment
• Willingness to travel occasionally for company events or field visits

Responsibilities

• Answer inbound calls and emails, handle routine questions, and elevate to the Project Manager when needed
• Follow up with service providers to get bids submitted
• Schedule and confirm project start dates
• Check in on active projects and flag delays or risks early
• Make sure providers understand expectations, timelines, and documentation requirements
• Build trusted relationships with our network to keep providers responsive, engaged, and eager to take on our projects
• Keep a high volume of active projects moving through each stage without letting them stall
• Work daily from operational queues to determine priorities and next actions
• Send reminders ahead of key milestones and deadlines
• Collect closeout documents, photos, and required forms, and follow up until everything is complete and accurate
• Assist with claims entry and processing
• Enter and maintain project orders accurately
• Review records for completeness and accuracy before submission
• Resolve discrepancies and follow up on missing information
• Keep CRM records current and complete, including significant provider communications and project updates

Skills

Vendor coordination

Phone presence

Follow-up

Data entry accuracy

Managing multiple priorities

Written and verbal communication

Remote work

Travel willingness

CRM familiarity

Tools

Salesforce

Job description

Jukebox Health, Inc. seeks a Project Operations Coordinator to serve as the operational backbone for home modification projects nationwide.

You will be the primary contact for the service provider network, coordinating bids, scheduling start dates, tracking progress, and ensuring documentation is complete. Working with Project Managers and Member Engagement, you surface risks early, assist with claims processing and CRM record keeping, and thrive in a fast-paced, remote-friendly environment with