Remote Project Manager, Professional Services | SaaS DevOps

Harness; United States; Remote; USD 123,000 - 137,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive healthcare benefits

FSA

Flexible work schedule

EAP

Parental leave

Team events

Internet reimbursement

Job summary

Harness is hiring a Project Manager, Professional Services to own the customer journey from onboarding to adoption and value realization, acting as the primary contact for a portfolio of accounts. You will program-manage multi-workstream implementations and work closely with Harness and customer teams across roadmaps, milestones, scope, and risk.

This is a technical, customer-facing role where you’ll discuss CI/CD with platform engineering, drive product adoption, and lead executive reviews to

Qualifications

• 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
• Harness CI/CD/Platform certification and a strong working knowledge of modern DevOps practices.
• Proven track record driving product adoption and customer outcomes in complex, technical environments.

Responsibilities

• Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization, as the primary point of contact for your accounts.
• Build and execute customer success plans that tie Harness capabilities to each customer’s business goals, and track measurable progress against them.
• Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk, coordinating Harness and customer teams throughout.
• Lead the engagement cadence: weekly status, proactive risk management, and clear communication, owning next steps rather than waiting for them.
• Drive product adoption and customer health, spotting risks early and resolving them with urgency.
• Run executive business reviews that showcase ROI and open the door to deeper adoption.
• Maintain clean project and delivery hygiene across your portfolio

Skills

Customer Success

Program Management

Technical Account Management

CI/CD/Platform certification

DevOps knowledge

Executive relationships

Education

B.S. in Computer Science or related field

Tools

Salesforce

Gainsight

Jira

Job description

Harness is hiring a Project Manager, Professional Services to own the customer journey from onboarding to adoption and value realization, acting as the primary contact for a portfolio of accounts. You will program-manage multi-workstream implementations and work closely with Harness and customer teams across roadmaps, milestones, scope, and risk.

This is a technical, customer-facing role where you’ll discuss CI/CD with platform engineering, drive product adoption, and lead executive reviews to