Project Manager, Professional Services

XYZ Venture Capital; United States; Remote; USD 123,000 - 137,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Flexible Spending Account (FSA)

Flexible work schedule

Monthly internet reimbursement

Employee Assistance Program (EAP)

Flexible Time Off and Parental Leave

Job summary

Harness is seeking a Project Manager, Professional Services to own the customer journey from onboarding through adoption, coordinating multi-workstream implementations and aligning engineering, security, and executives to deliver value.

You’ll manage customer success plans, drive product adoption, and lead executive reviews, balancing delivery schedules with risk management in a SaaS environment.

Qualifications

• 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.

Responsibilities

• Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization, as the primary point of contact for your accounts.
• Build and execute customer success plans that tie Harness capabilities to each customer’s business goals, and track measurable progress against them.
• Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk, coordinating Harness and customer teams throughout.
• Lead the engagement cadence: weekly status, proactive risk management, and clear communication, owning next steps rather than waiting for them.
• Drive product adoption and customer health, spotting risks early and resolving them with urgency.
• Run executive business reviews that showcase ROI and open the door to deeper adoption.
• Maintain clean project and delivery hygiene across your portfolio

Skills

Customer Success

Program Management

Technical Account Management

DevOps knowledge

Education

B.S. in Computer Science

Tools

Salesforce

Gainsight

Jira

Job description

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.

Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.

With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster.

Position Summary

At Harness, our Project Manager, Professional Services own the customer’s success from onboarding through implementation and adoption. You’ll be the trusted advisor and primary owner for a portfolio of accounts, driving customers to full value realization on the Harness platform, program-managing their implementation, and keeping their engineering, security, and executive teams aligned every step of the way.

This is a technical, customer-facing role for someone who’s equally comfortable running a delivery plan and talking CI/CD with a platform engineering team.

About the role

• Own the end-to-end customer journey, from onboarding and implementation through adoption and value realization, as the primary point of contact for your accounts.
• Build and execute customer success plans that tie Harness capabilities to each customer’s business goals, and track measurable progress against them.
• Program-manage multi-workstream implementations: roadmap, milestones, scope, resourcing, and risk, coordinating Harness and customer teams throughout.
• Lead the engagement cadence: weekly status, proactive risk management, and clear communication, owning next steps rather than waiting for them.
• Drive product adoption and customer health, spotting risks early and resolving them with urgency.
• Run executive business reviews that showcase ROI and open the door to deeper adoption.
• Maintain clean project and delivery hygiene across your portfolio

About you

• 5+ years in Customer Success, Technical Account Management, Program Management, or Professional Services delivery in a SaaS environment.
• Harness CI/CD/Platform certification and a strong working knowledge of modern DevOps practices. You can hold your own with CI/CD, security, and platform engineering teams.
• Proven track record driving product adoption and customer outcomes in complex, technical environments.
• Demonstrated project-management skill leading multi-workstream software implementations.
• Proficiency with CRM, customer success, and project-management tools (Salesforce, Gainsight, Jira, and similar).
• Strong relationship-building at both executive and technical levels, with sharp analytical and communication skills.
• B.S. in Computer Science, Engineering, or a related technical field, or equivalent experience

Work Location

• Remote within Central Timezone (in the United States)

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The anticipated base salary range for this position is between $123,000 and $137,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component, which is based on performance, plus equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers.

Pay transparency

$123,000 — $137,000 USD

Harness in the news:

• Accelerating Our Mission to Bring AI to Everything After Code
• Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation
• How Harness runs 16 “startups within a startup” at scale | Jyoti Bansal
• Harness Research Shows AI Visibility Crisis Fueling Security Nightmare
• Harness has been named to the Inc. Power Partner list for software delivery success

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

At Harness, we care about your privacy and are committed to protecting your personal data. For additional information on this topic, you can visit our privacy Portal: https://harness-privacy.relyance.ai/