Remote Program & Provider Support Specialist

Gainwell Technologies

Northern (KY)

Hybrid

USD 21,000 - 29,000

Full time

2 days ago

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Job summary

Gainwell Technologies is seeking a Program Support Specialist to provide administrative, customer service, and operational support for delivering services to clients and providers. You will respond to inquiries, maintain records, prepare reports, and support day-to-day program activities.

The role requires attention to detail, data tracking, and the ability to address issues with logic and process. Remote US opportunity with EST hours preferred; Monday–Friday, 40 hours weekly, interviews

Qualifications

High school diploma or GED required; Associate degree preferred.
Two or more years of experience in Health Insurance, Government, Client Service/Business-to-Business, or Health Policy are desired.
Experience using Microsoft Office applications, including Excel, Word, and Outlook; strong verbal and written communication.
Hospital provider background, Healthcare, or Medicaid recovery experience is strongly preferred.

Responsibilities

Builds and manages client provider relationships with support from the Program Director or Manager; ensures client satisfaction.
Collaborates with internal teams to ensure successful delivery of services to clients.
Oversees and manages client provider recoupments related to disallowance services and provider portal.
Monitors and prepares trending analyses and reporting for provider-related services.
Demonstrates excellence in customer service and follow-up.
Understands data table structures and report building basics.