Remote Program Manager, Transformation & Platform Ops

Baxter; Deerfield (IL); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Baxter is seeking a Program Manager, Business Transformation & Platform Operations, to act as a strategic partner for transforming business processes, enabling enterprise platforms, and delivering reporting and automation initiatives across Care Communications.

You will collaborate with business and technical teams to improve visibility, reduce key-person dependency, and scale operations while maintaining continuity and governance.

Qualifications

• Bachelor's degree or higher in business, operations, analytics, information systems, program management, process improvement, or related field.
• 5+ years of experience in program management, business transformation, business analysis, operational excellence, reporting, automation, platform operations, or process improvement.
• Experience supporting enterprise applications, operational platforms, reporting tools, workflow solutions, or business systems.
• Demonstrated ability to learn new platforms, processes, and technologies and quickly become a credible business partner.
• Strong analytical, problem-solving, prioritization, and communication skills.
• Experience gathering requirements, documenting business processes, supporting testing, enabling adoption, and translating business needs into scalable solutions.

Responsibilities

• Lead and support cross-functional business transformation initiatives that improve operational execution, visibility, consistency, and scalability.
• Partner with leaders and stakeholders to identify process gaps, manual workarounds, data quality issues, and opportunities for simplification.
• Translate business needs into practical process, reporting, automation, and platform-enabled solutions.
• Support prioritization, sequencing, readiness, and adoption of business capabilities across multiple stakeholder groups.
• Support business-critical platforms and operational tools by coordinating enhancement requests, gathering requirements, supporting testing, and enabling adoption.
• Provide governance, administration support, roadmap coordination, user support, training, and continuous improvement for enterprise business systems.
• Learn new platforms and business processes quickly; develop enough fluency to connect system capabilities to operational needs and business outcomes.
• Partner with technical teams to clarify requirements, validate solutions, support readiness activities, and ensure business users understand process or system changes.
• Develop, maintain, or support operational reports, dashboards, metrics, and business insights that improve decision-making and execution.
• Identify automation opportunities that reduce manual effort, improve consistency, and increase operational capacity.
• Support reporting governance, data quality improvement, and standardization of key operational metrics.
• Partner with teams to convert reporting needs into clear requirements, sustainable dashboards, and repeatable reporting routines.
• Serve as a trusted business partner across PMO, PgMO, revenue, compliance, operations, and technical teams.
• Provide advisory support for business compliance, revenue acceleration, value-stream strategy, quoting transformation, reporting, automation, and process improvement needs.
• Communicate priorities, risks, tradeoffs, and recommendations clearly to business leaders and cross-functional partners.

Skills

Analytical skills

Problem-solving

Prioritization

Communication skills

Learning new platforms

Education

Bachelor's degree or higher

Tools

Power BI

Power Automate

SharePoint

Microsoft 365

Dynamics 365

Kantata

Job description

Baxter is seeking a Program Manager, Business Transformation & Platform Operations, to act as a strategic partner for transforming business processes, enabling enterprise platforms, and delivering reporting and automation initiatives across Care Communications.

You will collaborate with business and technical teams to improve visibility, reduce key-person dependency, and scale operations while maintaining continuity and governance.