Program Manager, Business Transformation & Platform Operations

Baxter; Deerfield (IL); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Baxter is seeking a Program Manager, Business Transformation & Platform Operations, to act as a strategic partner for transforming business processes, enabling enterprise platforms, and delivering reporting and automation initiatives across Care Communications.

You will collaborate with business and technical teams to improve visibility, reduce key-person dependency, and scale operations while maintaining continuity and governance.

Qualifications

• Bachelor's degree or higher in business, operations, analytics, information systems, program management, process improvement, or related field.
• 5+ years of experience in program management, business transformation, business analysis, operational excellence, reporting, automation, platform operations, or process improvement.
• Experience supporting enterprise applications, operational platforms, reporting tools, workflow solutions, or business systems.
• Demonstrated ability to learn new platforms, processes, and technologies and quickly become a credible business partner.
• Strong analytical, problem-solving, prioritization, and communication skills.
• Experience gathering requirements, documenting business processes, supporting testing, enabling adoption, and translating business needs into scalable solutions.

Responsibilities

• Lead and support cross-functional business transformation initiatives that improve operational execution, visibility, consistency, and scalability.
• Partner with leaders and stakeholders to identify process gaps, manual workarounds, data quality issues, and opportunities for simplification.
• Translate business needs into practical process, reporting, automation, and platform-enabled solutions.
• Support prioritization, sequencing, readiness, and adoption of business capabilities across multiple stakeholder groups.
• Support business-critical platforms and operational tools by coordinating enhancement requests, gathering requirements, supporting testing, and enabling adoption.
• Provide governance, administration support, roadmap coordination, user support, training, and continuous improvement for enterprise business systems.
• Learn new platforms and business processes quickly; develop enough fluency to connect system capabilities to operational needs and business outcomes.
• Partner with technical teams to clarify requirements, validate solutions, support readiness activities, and ensure business users understand process or system changes.
• Develop, maintain, or support operational reports, dashboards, metrics, and business insights that improve decision-making and execution.
• Identify automation opportunities that reduce manual effort, improve consistency, and increase operational capacity.
• Support reporting governance, data quality improvement, and standardization of key operational metrics.
• Partner with teams to convert reporting needs into clear requirements, sustainable dashboards, and repeatable reporting routines.
• Serve as a trusted business partner across PMO, PgMO, revenue, compliance, operations, and technical teams.
• Provide advisory support for business compliance, revenue acceleration, value-stream strategy, quoting transformation, reporting, automation, and process improvement needs.
• Communicate priorities, risks, tradeoffs, and recommendations clearly to business leaders and cross-functional partners.

Skills

Analytical skills

Problem-solving

Prioritization

Communication skills

Learning new platforms

Education

Bachelor's degree or higher

Tools

Power BI

Power Automate

SharePoint

Microsoft 365

Dynamics 365

Kantata

Job description

This is whereyour work makes a difference.

At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.

Your role at Baxter

The Program Manager, Business Transformation & Platform Operations serves as a strategic partner supporting business transformation, operational excellence, enterprise platform enablement, reporting, analytics, automation, and continuous improvement initiatives across Care Communications. This role partners with business and technical stakeholders to optimize processes, improve visibility, drive adoption of organizational capabilities, and enable scalable business operations.

This role is intended to create sustainable coverage for critical transformation and platform operations work, reduce key-person dependency, and strengthen continuity across reporting, automation, governance, business compliance, revenue acceleration, and operational improvement efforts.

What you will be doing:

• Lead and support cross-functional business transformation initiatives that improve operational execution, visibility, consistency, and scalability.

• Partner with leaders and stakeholders to identify process gaps, manual workarounds, data quality issues, and opportunities for simplification.

• Translate business needs into practical process, reporting, automation, and platform-enabled solutions.

• Support prioritization, sequencing, readiness, and adoption of business capabilities across multiple stakeholder groups.

Enterprise Platform Enablement & Governance

• Support business-critical platforms and operational tools by coordinating enhancement requests, gathering requirements, supporting testing, and enabling adoption.

• Provide governance, administration support, roadmap coordination, user support, training, and continuous improvement for enterprise business systems.

• Learn new platforms and business processes quickly; develop enough fluency to connect system capabilities to operational needs and business outcomes.

• Partner with technical teams to clarify requirements, validate solutions, support readiness activities, and ensure business users understand process or system changes.

Reporting, Analytics & Automation

• Develop, maintain, or support operational reports, dashboards, metrics, and business insights that improve decision-making and execution.

• Identify automation opportunities that reduce manual effort, improve consistency, and increase operational capacity.

• Support reporting governance, data quality improvement, and standardization of key operational metrics.

• Partner with teams to convert reporting needs into clear requirements, sustainable dashboards, and repeatable reporting routines.

Stakeholder Partnership & Advisory Support

• Serve as a trusted business partner across PMO, PgMO, revenue, compliance, operations, and technical teams.

• Provide advisory support for business compliance, revenue acceleration, value-stream strategy, quoting transformation, reporting, automation, and process improvement needs.

• Communicate priorities, risks, tradeoffs, and recommendations clearly to business leaders and cross-functional partners.

• Help leaders identify which initiatives should be protected, deferred, or re-scoped based on available capacity and business impact.

Documentation, Knowledge Transfer & Business Continuity

• Create and maintain process documentation, playbooks, standard work, and training materials for key platforms, reporting routines, and operational processes.

• Support knowledge transfer and cross-training to reduce reliance on a single individual for critical work.

• Build repeatable processes and governance routines that support long-term continuity and scalability.

• Maintain visibility to open risks, enhancement requests, reporting needs, and operational dependencies.

What you will bring:

• Bachelor's degree or higher in business, operations, analytics, information systems, program management, process improvement, or related field.

• 5+ years of experience in program management, business transformation, business analysis, operational excellence, reporting, automation, platform operations, or process improvement.

• Experience supporting enterprise applications, operational platforms, reporting tools, workflow solutions, or business systems.

• Demonstrated ability to learn new platforms, processes, and technologies and quickly become a credible business partner.

• Strong analytical, problem-solving, prioritization, and communication skills.

• Experience gathering requirements, documenting business processes, supporting testing, enabling adoption, and translating business needs into scalable solutions.

• Ability to work across business and technical teams, manage competing priorities, and communicate risks and recommendations clearly.

Preferred Qualifications

• Experience with enterprise resource planning, customer relationship management, professional services automation, project portfolio management, workflow automation, analytics, or reporting platforms.

• Experience with Microsoft Power BI, Power Automate, SharePoint, Microsoft 365, Dynamics 365, Kantata, or similar platforms preferred, but not required.

• Experience supporting regulated, healthcare, compliance-driven, or operationally complex business environments.

• Experience with process improvement, change enablement, operational governance, data quality, and performance metrics.

• Project Management Professional, Certified Associate in Project Management, business analysis, Lean, Six Sigma, or continuous improvement certification preferred.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $120,000 to $165,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. This position may also be eligible for discretionary bonuses.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

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US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, we offer some benefits details.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation, click on the link here and let us know the nature of your request along with your contact information.

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