Remote Program Manager Registered Nurse (RN) - Government Healthcare Call Center - Program Manager

Valor Healthcare; Philadelphia (Philadelphia County); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Program Manager Registered Nurse (RN) to oversee the Global Nurse Advice Line. This pivotal role involves leading a dedicated team of healthcare professionals, ensuring the highest standards of patient care, and managing nurse triage programs. With a focus on regulatory compliance and quality assurance, the ideal candidate will possess extensive experience in healthcare call centers and strong leadership skills. This position offers the flexibility of remote work while contributing to vital healthcare services for military health system beneficiaries. If you're passionate about making a difference in healthcare, this opportunity is for you.

Qualifications

• 15+ years of healthcare call center or nurse advice line experience required.
• 5+ years of supervisory or leadership nursing experience necessary.

Responsibilities

• Lead and supervise a team of healthcare professionals in a remote setting.
• Manage nurse triage programs and ensure quality assurance.

Skills

Leadership

Communication

Organizational Skills

Interpersonal Skills

Education

Bachelor's Degree in Nursing

Master's Degree in Healthcare Administration

Job description

Remote Program Manager Registered Nurse (RN) - Government Healthcare Call Center

The Remote Program Manager Registered Nurse (RN) oversees the Global Nurse Advice Line, providing telehealth services to military health system beneficiaries. This role involves leading a team of healthcare professionals, implementing nurse triage programs, and ensuring the highest standards of patient care and compliance with healthcare regulations. Candidates require extensive experience in healthcare call centers along with strong leadership, communication, and organizational skills.

Position Summary

The Global NAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The NAL also offers customer service and care coordination services to include, provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized military treatment facility transfers to support the military treatment facility's capability for eligible MHS beneficiaries. The ideal candidate will have extensive experience in supervisory healthcare roles, especially in call centers or nurse triage positions with strong leadership and communication skills in implementing programs and projects.

Schedule and Remote Eligibility

This position is remote eligible as long as you are living in one of the US states. The schedule will be a general 40 hour work week on a day shift, Monday through Friday.

Responsibilities

1. Program Leadership: Lead and supervise a team of healthcare professionals, demonstrating strong leadership, interpersonal, organizational, and communication skills.
2. Program Implementation: Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed.
3. Formal Planning: Develop comprehensive plans for program execution, ensuring that all aspects are well-defined and tracked.
4. Performance Tracking: Oversee the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals.
5. Quality Assurance: Maintain the highest standards of patient care and quality assurance within the call center operations.
6. Regulatory Compliance: Ensure that all programs and activities adhere to relevant healthcare regulations and guidelines.
7. Collaboration: Collaborate with cross-functional teams to ensure the success of healthcare programs and projects.
8. Ensures departmental compliance with regulatory and The Joint Commission requirements.
9. Assists with the hiring, training, directing, development, and evaluating of nursing staff.
10. Responsible for maintaining, educating, and monitoring of Call Center/Communications operations.
11. Acts as liaison to ensure excellent customer service by frequent and timely communication.

Requirements

1. Minimum of 15 years of healthcare call center or nurse advice line experience.
2. Minimum of 5 years of supervisory or leadership nursing experience.
3. Bachelor's degree in nursing from an accredited university required.
4. Active RN license in any state, commonwealth, or District of Columbia.
5. Master's degree in healthcare administration, business management, nursing or equivalent field preferred.
6. US Citizenship required.

This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance. Valor Healthcare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

Keywords:

telehealth, program manager, nurse triage, leadership, healthcare call center, patient care, customer service, healthcare regulations, military health system, executive healthcare