Remote Program Manager - Onsite Data Collection

TELUS Digital; Oregon; Hybrid; USD 90,000 - 130,000; Full time

Job summary

TELUS Digital is seeking a Program Manager to lead end-to-end data collection programs, overseeing financials, client engagement, and cross-functional execution. The role requires delivering high-quality results in a fast-moving environment with travel to facilities and field sites.

You will own budgets, staffing, and risk management while coordinating with legal, finance, and vendors to meet program scope and safety standards. Remote work from Los Angeles with regular travel is expected.

Qualifications

• 3–5+ years managing global or large-scale onsite/field operations programs in Data Collection, User Research, Clinical Research, ML or related domains.
• Bachelor's degree in Business, Engineering, Operations, or related field; relevant experience accepted in place of formal education.
• Proven success leading cross-functional teams (Operations, TA, Legal, Finance) and driving high-stakes program delivery with client-facing experience.

Responsibilities

• Own overall program performance, including financial health (forecasting, P&L, invoicing), delivery success, and client satisfaction.
• Serve as primary contact and escalation point for operational and client challenges; lead regular client syncs and on-site or virtual reviews.
• Drive reporting through weekly status updates, dashboards, and progress reviews to internal leadership and client stakeholders.
• Lead and develop project teams with direct people management responsibility; monitor performance and coach where needed.
• Collaborate with Legal and Liability to ensure onsite and in-the-wild collection activities meet compliance, safety, and insurance standards.
• Define hiring strategy and job profiles for collectors, including hybrid full-time, part-time, and crowd-based staffing models.

Skills

Program management

Cross-functional leadership

Budget & forecasting

Stakeholder management

Safety & compliance

Global/large-scale operations

Education

Bachelor's degree (Business, Engineering, Operations)

Tools

PRINCE2

PMI

Dashboard reporting

Job description

TELUS Digital is seeking a Program Manager to lead end-to-end data collection programs, overseeing financials, client engagement, and cross-functional execution. The role requires delivering high-quality results in a fast-moving environment with travel to facilities and field sites.

You will own budgets, staffing, and risk management while coordinating with legal, finance, and vendors to meet program scope and safety standards. Remote work from Los Angeles with regular travel is expected.