Remote Program Manager – Cross-Functional Growth & Ops

Uniting Holding; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Half-day Summer Fridays

Health insurance

401k program

Paid time off and holidays

Professional development

Job summary

1R is a digital agency partner for ecommerce brands, focused on strategic consulting, performance and retention marketing, content, and Shopify design & build.

The Program Manager will orchestrate cross-functional initiatives across Web, Marketing, Ops, and Creative, shaping how work is delivered, mentoring PMs, and ensuring a high-performing client partnership. This role emphasizes efficiency, client retention, and scalable SOPs.

Qualifications

• 5+ years in program or senior project management in an ecommerce/digital/agency setting.
• Strong experience building SOPs and improving team operations.
• Proven ability to manage large, multi-service client relationships.
• Comfortable in both high-level strategy and tactical project oversight.
• Adept in PM tools like Jira, Smartsheet, Notion, Productive, or similar platforms.

Responsibilities

• Analyze and improve project management processes with an eye toward efficiency, scalability, and clarity.
• Identify friction points and implement tools, workflows, and reporting systems to improve delivery speed and quality.
• Champion continuous improvement through performance reviews, retros, and process audits.
• Collaborate on creating and refining 1R's project management SOPs across Web, Marketing, Ops, and Creative.
• Document clear processes for delivery, handoffs, communication, and client lifecycle management.
• Ensure SOPs scale with the agency and serve as a blueprint for high-quality execution.
• Serve as the strategic point of contact for key clients engaging multiple 1R service lines.
• Coordinate efforts across departments to ensure alignment, cohesion, and seamless delivery.
• Foster deep, trust-based client relationships focused on long-term retention, growth, and proactive value delivery.
• Guide, coach, and support Project Managers and Coordinators—developing their skills and elevating delivery standards.
• Model clear communication, accountability, and calm under pressure.

Skills

Program management

SOP development

Client relationship management

Strategic & tactical balance

PM tools (Jira, Smartsheet, Notion, As

Structured delivery under pressure

Tools

Jira

Smartsheet

Notion

Productive

Job description

1R is a digital agency partner for ecommerce brands, focused on strategic consulting, performance and retention marketing, content, and Shopify design & build.

The Program Manager will orchestrate cross-functional initiatives across Web, Marketing, Ops, and Creative, shaping how work is delivered, mentoring PMs, and ensuring a high-performing client partnership. This role emphasizes efficiency, client retention, and scalable SOPs.