Remote Product Support Specialist I

Houzz; United States; On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

PTO

Internet stipend

Medical benefits

Maternity/paternity leave

EAP

Job summary

Houzz is seeking a Product Support Specialist Level I to join the Industry Solutions team, supporting U.S. and Canadian professionals. You will handle inbound inquiries about software performance, subscriptions, and ad campaigns, delivering friendly, tech-savvy assistance.

Ideal candidates bring strong communication, listening, and problem‑solving skills, with 6+ months to 2 years in technical or subscription-based support. This remote role offers competitive benefits and a collaborative culture.

Qualifications

• 6 months to 2 years of technical and/or subscription-based support experience.
• Customer service experience.
• Focus on engaging professionals in the software to ensure adoption and retention.
• Strong written and verbal communication skills.
• Strong listening skills.

Responsibilities

• Respond to Houzz professionals via phone or case rotation, delivering superior customer service.
• Assist other teams in Industry Solutions channel to reduce churn and increase software engagement.
• Provide product and subscription guidance and troubleshooting in SaaS context.
• Escalate appropriately to Product Support Specialists and other teams when needed.
• Refer professionals to Upsell teams to upgrade services and train them via Zoom.

Skills

Technical support

Subscription support

Customer service

Written communication

Active listening

Job description

Houzz is seeking a Product Support Specialist Level I to join the Industry Solutions team, supporting U.S. and Canadian professionals. You will handle inbound inquiries about software performance, subscriptions, and ad campaigns, delivering friendly, tech-savvy assistance.

Ideal candidates bring strong communication, listening, and problem‑solving skills, with 6+ months to 2 years in technical or subscription-based support. This remote role offers competitive benefits and a collaborative culture.