Remote India: Product Support Engineer (SRE/QA)

BSC Analytics

Atlanta (GA)

Remote

USD 34,000 - 41,000

Part time

14 days+

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Job summary

BSC Analytics is seeking a Product Support Engineer to act as the frontline for clients, owning support from first ticket to root cause while maintaining reliability. This remote role requires coordinating with product and engineering teams, applying an SRE mindset, and performing QA across AI-powered features in a remote-first culture.

You'll work with logs, metrics, and automation, build runbooks, and contribute to monitoring strategies across cloud environments.

Qualifications

4+ years in technical product support, support engineering, or SRE roles.
2+ years QA experience, including automated testing.
Hands-on AWS and/or Azure experience.
Strong troubleshooting across logs, APIs, databases, distributed systems.
SQL knowledge; scripting in Python, Bash, or PowerShell preferred.
Experience with monitoring tools like CloudWatch/Azure Monitor.
Experience with test automation frameworks (Playwright preferred).
Familiarity with CI/CD pipelines and incident management.
Excellent communication for non-technical clients.
Self-starter and proactive team player.

Responsibilities

Own client-reported issues end to end: triage, troubleshoot, resolve, and close the loop.
Monitor production health and respond to incidents across cloud environments (AWS/Azure).
Write and execute test plans, test cases, and regression suites; build automated tests and integrate into CI/CD.
Turn real client issues into test coverage to prevent recurrence.
Use AI tools to speed up triage, troubleshooting, test generation, and documentation.