Remote Product Manager — Zendesk & CX Tech Transformation

BayOne Solutions

United States

Remote

USD 103,000 - 117,000

Full time

14 days+

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Job summary

BayOne Solutions is seeking an interim Product Manager / Product Owner to oversee Zendesk and adjacent CX technologies during a global CX transformation. This contract role is remote across the United States with a 12+ month horizon.

You will partner with the VP of Customer Support, stakeholders, engineering teams, and vendors to own the product roadmap, manage backlogs, and drive day-to-day delivery across a 7-developer team, QA, and a Tech Lead, while supporting RFP initiatives and AI/chatbot

Qualifications

5+ years in Product Management, Product Ownership, or Technology Program Delivery.
Hands-on experience owning Zendesk or similar platforms.
Strong understanding of CX, Conversational AI, and support tech ecosystems.

Responsibilities

Interim Product Owner for Zendesk and CX technologies.
Own the product roadmap, backlog, priorities, requirements, and day-to-day delivery.
Partner with VP of Customer Support and stakeholders to translate business needs into requirements.
Lead delivery with a cross-functional team of 7 developers, 1 QA Engineer, 1 Tech Lead, and vendors.
Manage sprint planning, backlog refinement, prioritization, and delivery tracking.
Evaluate and support global RFP initiatives for CX tech modernization.
Partner with stakeholders and vendors to evaluate AI/chatbot, automation, and Auto-QA technologies.
Define functional and technical requirements, evaluation criteria, use cases, and success metrics.