Remote CX Ops Lead: Zendesk & AI Automations

Jobgether SRL; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Flexible PTO

16 weeks parental leave

Mental health support

Stock options

Learning budget

Job summary

Jobgether is seeking a remote-first specialist to own and evolve CX platforms such as Zendesk and Vitally. You will build automations, integrations, and AI-enabled workflows while maintaining clear documentation and supporting AI-driven processes.

Ideal candidates have hands-on Zendesk/API experience, enjoy ownership in remote teams, and appreciate generous benefits including flexible PTO, parental leave, stock options, and a learning budget.

Qualifications

• Experience with Zendesk, APIs, and low-code tools.
• Strong ownership and collaboration in remote teams.
• Remote work, flexible PTO, and 16 weeks parental leave.
• Mental health support, stock options, and learning budget.

Responsibilities

• Own and improve CX platforms like Zendesk and Vitally.
• Build automations, integrations, and AI-enabled workflows.
• Administer platforms, manage requests, and design automation.
• Maintain documentation and support AI workflows.

Skills

Zendesk

APIs

Low-code tools

Remote collaboration

Tools

Zendesk

Vitally

Job description

Jobgether is seeking a remote-first specialist to own and evolve CX platforms such as Zendesk and Vitally. You will build automations, integrations, and AI-enabled workflows while maintaining clear documentation and supporting AI-driven processes.

Ideal candidates have hands-on Zendesk/API experience, enjoy ownership in remote teams, and appreciate generous benefits including flexible PTO, parental leave, stock options, and a learning budget.