Remote Product Manager, Volunteer Platform

American Red Cross; Minnesota; On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

401K with match

PTO starting at 19 days a year

Holidays 11 paid holidays

Job summary

American Red Cross is seeking a Product Manager to lead the full product lifecycle of Volunteer Connection, a web- and mobile-based volunteer workforce management system. You will partner with business, technical, design, and program stakeholders to turn business needs into actionable requirements.

You will mentor Associate Product Managers, align teams, and manage the product roadmap while fostering human-centered design and agile practices across remote teams nationwide.

Qualifications

• Education: Bachelor’s Degree.
• Experience: Minimum 7 years of related experience or equivalent combination of education and related experience.
• Management experience: volunteer management experience desired.

Responsibilities

• Provide leadership to ensure successful execution of broader product strategy and vision.
• Plan prioritized work across multiple teams, minimizing dependencies and risks.
• Recruit and supervise contractor and volunteer associate product managers and business analysts, to ensure they are meeting goals and have resources available to overcome obstacles.
• Provide coaching and training to other product management staff, ensuring work meets team standards.
• Contribute to the continuous improvement of product team standards and capabilities, including identifying and implementing process improvement opportunities, and coaching others on adoption and growth.
• Manage the product roadmap and product plans in accordance with business needs and priorities and to deliver valuable and measurable outcomes.
• Advise business and product leadership on potential opportunities, challenges, and risks.
• Convert business strategy into system design and functionality; ensure alignment between technical and business units on the strategy and solution proposals to achieve business strategy and requirements.
• Facilitate discovery and the collection of business requirements from engaged stakeholders, applying varied design thinking and business analysis methods.
• Analyze and use trusted data to make evidence-based decisions and enable continuous improvement and measurable outcomes.
• Ideate with service designers and technical team on product design and solutions, applying human-centered design and product design standards.
• Facilitate cross‑functional business review and alignment of product requirements, collaborating with business programs and operations, finance, legal, security, user support, and other stakeholders.
• Create and organize Agile‑oriented user stories into epics, phases, and functions in partnership with design, technical and business leads.
• Coordinate with the Scrum Master and technical team to manage current and backlogged user stories.
• Direct staff of technical experts for specific business application.
• Monitor performance metrics and review system modification/change requests to ensure recommendations meet business units' technology needs.
• Continuously learn and grow individual capabilities to keep pace with team, organizational, and industry growth and change.
• Manage vendor and partner relationships to ensure deliverables, timelines and quality of service
• Identify and resolve issues, influence stakeholders and manage relationships effectively
• Gather business feedback for incorporation into future development in collaboration with business leads
• Provide and support clear communication of technical solutions to business partners
• Serve as a technical advisor and guide to new business stakeholders
• Ensure business units are prepared for, and engaged in, User Acceptance Testing

Skills

Coaching product managers

Agile & waterfall experience

Design thinking

System design and development

Communication & writing

Microsoft Office

Confluence & Jira & Monday

Education

Bachelor’s Degree

Tools

Confluence

Jira

Monday

Mural

Lucidchart

Outlook

Project

Visio

Excel

PowerPoint

Job description

American Red Cross is seeking a Product Manager to lead the full product lifecycle of Volunteer Connection, a web- and mobile-based volunteer workforce management system. You will partner with business, technical, design, and program stakeholders to turn business needs into actionable requirements.

You will mentor Associate Product Managers, align teams, and manage the product roadmap while fostering human-centered design and agile practices across remote teams nationwide.