Remote Product Manager: Sage Intacct & ERP Solutions

Baker Tilly; Williamstown (NJ); Teletrabalho; USD 100 000 - 182 000; Tempo integral

Resumo da oferta

Baker Tilly is seeking a Technical Business Analyst / Product Manager to work with developers, project managers and customers to translate business requirements into software solutions with high customer satisfaction and adoption.

You will gather requirements, design solutions, define project plans, train end users and collaborate across Professional Services, Sales, Support and Customer Success to ensure on-time delivery and value realization.

Qualificações

• Bachelor's degree in accounting, MIS or computer science.
• Five+ years’ experience consulting and implementing Sage Intacct, ERP/financial applications, or other SaaS solutions and/or experience as a business analyst working with core accounting and finance software.
• Consulting or business analyst experience communicating with customers or end users and technical development staff on system issues, modifications, and new software deployment desired.
• Ability to deploy advanced business analytics skills solving complex problems and interpreting customer requirements into deliverable solutions.
• Experience in assessing client requirements across a broad array of business processes.
• Programming/coding experience a nice-to-have for translating business requirements into technical solutions and being able to “speak the language” of technology.
• Advanced proficiency with Excel (pivot tables, VLOOKUP’s, macros, etc.) is a nice-to-have for efficient data mapping, integration, and migration of customer data.
• Experience supporting or using Sage Intacct is a differentiator.
• Demonstrated skills in time management, communication, interpersonal skills, relationship building, collaboration, and problem solving.
• Strong leadership, project management, organizational and analytical skills, initiative, adaptability
• Microsoft Suite skills
• Eligibility to work in the U.S. without sponsorship preferred

Responsabilidades

• Be a trusted member of the engagement team and responsible for: Managing multiple customers simultaneously to design and support the development of software solutions resulting in high customer satisfaction and successful customer adoption
• Gathering requirements with key client stakeholders, define requirements, design solutions, communicate with development team, test unit and integrations, train, and support transition to the professional services team
• Maintaining deep knowledge of Sage Intacct and staying current with product features and enhancements
• Defining and supporting the roll-out of specially developed solutions that integrate with Sage Intacct based on customer processes and best practices
• Developing and communicating project plans while supporting on-time delivery and on-budget execution
• Conducting training for customer end-users at all levels of the organization and relating system functionality to customer business requirements
• Documenting customer business requirements into software solutions and business processes using BTs best practices
• Responding to customer technical support issues related to system implementations
• Collaborating with Professional Services, Sales, Support, Marketing and Customer Success to coordinate project execution
• Delivering prompt, concise, and friendly communications while aligning with customer goals
• Contributing to and using knowledge repository of deployment best practices
• Serving as an escalation point for project issues
• Learn and grow from direct coaching and mentoring and firm learning programs
• Utilize entrepreneurial skills to network and build relationships internally and with clients
• Support growth and development of team members through Baker Tilly Care and Teach philosophy
• Enjoy friendships, social activities and team outings that encourage work-life balance

Conhecimentos

Sage Intacct

ERP/financial apps

Requirements gathering

Project management

Customer communication

Excel proficiency

Team collaboration

Formação académica

Bachelor's degree in accounting, MIS or CS

Ferramentas

Sage Intacct

Descrição da oferta de emprego

Baker Tilly is seeking a Technical Business Analyst / Product Manager to work with developers, project managers and customers to translate business requirements into software solutions with high customer satisfaction and adoption.

You will gather requirements, design solutions, define project plans, train end users and collaborate across Professional Services, Sales, Support and Customer Success to ensure on-time delivery and value realization.