Remote Product Lead: Federal IT Modernization & Strategy

ICF; United States; Remote; USD 82,000 - 139,000; Full time

Job summary

ICF is seeking a Product Lead to guide the strategy, roadmap, and stakeholder alignment for the Child Welfare Reviews Project (CWRP) IT ecosystem, including CFSR DMS, Portal, OMS, E-Learning Academy, and related tools. Remote role with travel as needed to support meetings and discovery activities.

The role bridges program stakeholders, technical teams, security/compliance staff, and end users, ensuring modernization is driven by user needs, mission value, and governance requirements.

Qualifications

• 7+ years of experience in product management, product ownership, business analysis, digital services, IT modernization, or related roles.
• Experience leading or supporting modernization of complex web-based systems, portals, workflow tools, case management systems, learning platforms, reporting systems, or federal/state program support applications.
• Demonstrated ability to translate stakeholder needs into product roadmaps, backlogs, user stories, requirements, acceptance criteria, and release priorities.
• Experience working in agile delivery environments, including backlog prioritization, sprint planning, release planning, UAT, and iterative product improvement.
• Strong stakeholder engagement skills, including experience working with program leaders, technical teams, end users, security/compliance staff, and operational support teams.
• Ability to balance product value, user experience, technical feasibility, security/compliance obligations, cost, and schedule.
• Excellent written and verbal communication skills, including the ability to brief technical and non-technical audiences.

Responsibilities

• Own and maintain the product vision and modernization roadmap for the CWRP IT ecosystem.
• Work with CB, ACF Tech, program leadership, child welfare SMEs, reviewers, state users, helpdesk staff, and technical teams to identify needs, pain points, risks, and improvement opportunities.
• Translate strategic priorities into a structured product roadmap, enhancement backlog, and release sequencing plan.
• Support the transition from current-state operations to a governed modernization model that preserves continuity while enabling incremental improvements.
• Lead discovery activities, including stakeholder interviews, user journey mapping, workflow analysis, helpdesk trend review, and prioritization of system enhancements.
• Coordinate with the Technical Architect, Cloud/O&M Lead, ISSO, developers, UX/CX staff, QA testers, data/reporting staff, and change/release management resources.
• Help define requirements for modernization of the CFSR DMS, Portal, OMS, training platforms, reporting dashboards, user support workflows, and related applications.
• Support planning for the future integration of the automated Title IV-E instrument into the broader CFSR DMS/secure portal environment.
• Ensure product decisions account for FedRAMP, FISMA, ATO, Zero Trust, Section 508, privacy, records management, and ACF Tech governance requirements.
• Maintain a prioritized list of user needs, user stories, acceptance criteria, dependencies, risks, and release priorities.
• Facilitate product governance discussions and help leadership make informed tradeoff decisions among user value, cost, schedule, risk, security, and technical debt.
• Support sprint planning, backlog refinement, UAT coordination, release readiness, and post-release feedback when Product Owner support is not separately staffed.
• Ensure product enhancements are documented, traceable, accessible, secure, and aligned with federal digital service and user-centered design expectations.
• Track and communicate product progress, risks, dependencies, and outcomes to project leadership and stakeholders.

Skills

Product management

Agile delivery

Stakeholder engagement

Documentation

Governance

UAT coordination

Communication

Tools

AWS

Drupal/PHP/Symfony

MySQL

Jaspersoft

Tableau

Job description

ICF is seeking a Product Lead to guide the strategy, roadmap, and stakeholder alignment for the Child Welfare Reviews Project (CWRP) IT ecosystem, including CFSR DMS, Portal, OMS, E-Learning Academy, and related tools. Remote role with travel as needed to support meetings and discovery activities.

The role bridges program stakeholders, technical teams, security/compliance staff, and end users, ensuring modernization is driven by user needs, mission value, and governance requirements.