Product Client Success Manager (Fraud/Payments)

CCC Information Services; Chicago (IL); Remote; USD 79,000 - 120,000; Full time

Job summary

CCC Intelligent Solutions seeks a Product Client Success Manager focused on fraud and investigative solutions. You will partner with carriers to drive adoption, improve fraud workflows, and increase SIU effectiveness while delivering measurable business outcomes.

You will collaborate with claims, SIU, and fraud leaders to implement, optimize, and expand fraud use cases across customer organizations, translating product capabilities into clear customer value.

Qualifications

• 2+ years in insurance technology, fraud operations, SIU, claims, client success, consulting, or related fields.
• Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows.
• Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies.

Responsibilities

• Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers.
• Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations.
• Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness.
• Demonstrate ROI through measurable outcomes such as increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies.
• Support implementation, optimization, and expansion of fraud use cases across customer organizations.
• Analyze customer usage data and identify opportunities to improve adoption and outcomes.
• Partner with Strategic CSMs, Product, Sales, and other internal teams to execute against account goals and retention objectives.

Job description

Salary range is:$78,555.51 - $120,000.00This position is bonus and/or commission eligible.CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.The RoleAt CCC, Client Success is a commercial growth function. Twenty-seven of the top 30 insurance carriers run on CCC. Our Client Success team is responsible for helping customers realize value from their investment, drive adoption, and achieve meaningful business outcomes.We're looking for a Product Client Success Manager who brings deep fraud expertise, thinks critically, and is comfortable operating in ambiguity. In this role, you will focus on CCC's fraud and investigative solutions, partnering with carriers to drive adoption, improve fraud identification workflows, increase SIU effectiveness, and help customers realize measurable business outcomes.Key Responsibilities:· Build deep expertise in CCC's fraud and investigative product suite and how it delivers value to carrier customers· Drive adoption and utilization by identifying workflow gaps and helping clients incorporate fraud tools into daily claims operations· Partner with claims, SIU, and fraud leaders to improve fraud detection rates, investigative efficiency, and overall program effectiveness· Demonstrate ROI through measurable outcomes such as increased fraud identification, improved referral quality, reduced leakage, and operational efficiencies· Support implementation, optimization, and expansion of fraud use cases across customer organizations· Analyze customer usage data and identify opportunities to improve adoption and outcomes· Partner with Strategic CSMs, Product, Sales, and other internal teams to execute against account goals and retention objectives· Standardize fraud-focused playbooks, best practices, enablement materials, and success metricsHow Success Is Measured· Time to Value: Time from implementation to meaningful adoption of fraud solutions· Adoption: Increase in utilization of fraud workflows, insights, and investigative capabilities· Customer Outcomes: Improvements in fraud identification, referral quality, investigative efficiency, and program effectiveness· Renewal & Expansion: Net revenue retention and expansion of fraud solutions within existing accountsRequirements:· 2+ years in insurance technology, fraud operations, SIU, claims, client success, consulting, or related fields· Deep understanding of fraud detection, claims investigations, SIU operations, or insurance claims workflows· Experience partnering with carrier stakeholders and translating business challenges into solution adoption strategies· Ability to quickly develop expertise in complex analytics, fraud, and investigative solutions· Strong analytical skills with the ability to identify patterns, diagnose issues, and drive action using data· Ability to translate technical product capabilities into clear customer outcomes and business value· Intellectually curious, asks insightful questions, and gets to the root cause of problems· Comfortable operating in ambiguity and driving outcomes without extensive direction· Commercial mindset with accountability for customer value, retention, and growth#LI-REMOTEInterview Policy & Privacy Notice:A video interview is required for this position. Video interviews are transcribed. Transcriptions are retained and may be reviewed by CCC and our recruiters. Candidates are not permitted to use generative AI or automated assistance during the interviews unless explicitly allowed by the interview team for a specific exercise. Our Job Applicant Privacy Notice is available HERE.About CCC's Commitment to Employees:CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.CCC offers competitive compensation and benefits to support you and your families, including:401K MatchPaid time offAnnual Incentive Plan Performance BonusComprehensive health insuranceAdoption AssistanceTuition ReimbursementWellness ProgramsStock Purchase Plan optionsEmployee Resource GroupsFor more information about our benefits, please check out our careers site.Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture hereIf you require reasonable accommodation to complete a job application, please contact [phone].