Remote Prior Authorization Pharmacy Technician

Gainwell Technologies LLC; Ohio; Remote; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Gainwell Technologies LLC is seeking a Prior Authorization Pharmacy Technician – Remote to support PBM services by handling provider inquiries, processing prior authorizations, and ensuring accurate, timely communication.

In this role you will combine pharmacy expertise with strong customer service in a call center, working remotely with flexible scheduling and opportunities for training and career development.

Qualifications

• At least 2 years of experience as a pharmacy technician in retail, hospital, managed care, insurance, or PBM.
• Active and current Certified Pharmacy Technician (CPhT) credential.
• Strong communication, documentation, and problem-solving skills.
• Proficient in Microsoft Office, email, and internet usage.
• Comfortable working in a fast-paced, team-oriented, call center environment.

Responsibilities

• Handle inbound and outbound calls related to prior authorization requests and provider inquiries.
• Accurately process and document prior authorization requests within required timeframes.
• Provide courteous and knowledgeable support to healthcare providers across multiple communication platforms (phone, email, fax, web).
• Ensure all communications and data handling are compliant with HIPAA and internal confidentiality protocols.
• Collaborate with cross-functional teams to resolve issues and improve service delivery.

Skills

Customer service

Communication skills

Problem-solving

Education

CPhT credential

Tools

Microsoft Office

Job description

Gainwell Technologies LLC is seeking a Prior Authorization Pharmacy Technician – Remote to support PBM services by handling provider inquiries, processing prior authorizations, and ensuring accurate, timely communication.

In this role you will combine pharmacy expertise with strong customer service in a call center, working remotely with flexible scheduling and opportunities for training and career development.