Remote Prior Authorization Pharmacy Technician — Grow Your PBM Career

Gainwell Technologies; Town of Texas (WI); Remote; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Educational assistance

Job summary

Gainwell Technologies is seeking a Prior Authorization Pharmacy Technician - Remote to support our PBM services by handling provider inquiries, processing prior authorizations, and ensuring accurate, timely communications. This role blends pharmacy expertise with customer service in a call-center setting.

Remote, full-time with flexible scheduling, ongoing training, and comprehensive benefits. Ideal for candidates with 2+ years as a pharmacy technician and a current CPhT credential, who value

Qualifications

• At least 2 years of experience as a pharmacy technician in retail, hospital, managed care, insurance, or PBM.
• Active and current Certified Pharmacy Technician (CPhT) credential.
• Strong communication, documentation, and problem-solving skills.
• Proficient in Microsoft Office, email, and internet usage.
• Comfortable working in a fast-paced, team-oriented, call center environment.

Responsibilities

• Handle inbound and outbound calls related to prior authorization requests and provider inquiries.
• Accurately process and document prior authorization requests within required timeframes.
• Provide courteous and knowledgeable support to healthcare providers across multiple communication platforms (phone, email, fax, web).
• Ensure all communications and data handling are compliant with HIPAA and internal confidentiality protocols.
• Collaborate with cross-functional teams to resolve issues and improve service delivery.

Skills

Communication skills

Documentation

Problem solving

Call center experience

HIPAA compliance awareness

Education

Certified Pharmacy Technician (CPhT) credential

Tools

Microsoft Office

Email

Internet

Job description

Gainwell Technologies is seeking a Prior Authorization Pharmacy Technician - Remote to support our PBM services by handling provider inquiries, processing prior authorizations, and ensuring accurate, timely communications. This role blends pharmacy expertise with customer service in a call-center setting.

Remote, full-time with flexible scheduling, ongoing training, and comprehensive benefits. Ideal for candidates with 2+ years as a pharmacy technician and a current CPhT credential, who value