Remote Printer Support Specialist – SLA-Driven Troubleshooter

Progressive technology solutions; Boise (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

Progressive Technology Solutions is seeking a Technical Support Specialist in Boise, Idaho, to manage inbound technical support requests via phone, chat, and email. You will support HP commercial printers and ensure customer satisfaction by providing timely remote solutions.

Qualified candidates should have at least 2 years of technical support experience, strong troubleshooting skills, and an ability to work in a fast-paced environment. This role offers potential for career advancement within the company.

Qualifications

• 2+ years of technical support experience required.
• Exceptional communication skills to manage diverse customer interactions.
• Knowledge of structured troubleshooting methodologies.

Responsibilities

• Manage inbound technical customer and reseller service events remotely.
• Support HP commercial high-end printers and technologies.
• Provide remote solutions to minimize customer downtime.

Skills

Technical support experience

Customer service expertise

Troubleshooting

Team collaboration

Communication skills

Prioritization

Tools

Ticketing system

Remote access applications

HP printers

Job description

Progressive Technology Solutions is seeking a Technical Support Specialist in Boise, Idaho, to manage inbound technical support requests via phone, chat, and email. You will support HP commercial printers and ensure customer satisfaction by providing timely remote solutions.

Qualified candidates should have at least 2 years of technical support experience, strong troubleshooting skills, and an ability to work in a fast-paced environment. This role offers potential for career advancement within the company.