Remote Principal Ops Coordinator — Product Support

Capital One; Salem (OR); Remoto; USD 57.000 - 65.000; Tempo pieno

Descrizione del lavoro

Capital One is seeking a Product Support & Resolution Principal Ops Coordinator for the Empower Dealer Success team. This 100% work-from-home role focuses on dealer resolutions, Navigator support, billing, and proactive service delivery.

You will collaborate with product teams, vendors, and internal partners to resolve issues, improve processes, and ensure customer satisfaction. Ideal candidates have 3+ years in customer service or call centers, 2+ years in financial services, and

Competenze

• High School Diploma, GED, or equivalent certification.
• At least 3 years of customer service or call center experience.
• At least 2 years of experience working in the financial industry.
• At least 1 year of experience using Google Sheets.

Mansioni

• Execute E2E billing support.
• Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls.
• Utilize resources and procedures for onboarding and servicing across all case types.
• Establish relationships with EDS vendors - web hosts and inventory aggregators.
• Manage daily workload with effective time management.

Conoscenze

Customer service

Call center experience

Financial industry experience

Communication

Formazione

High School Diploma or GED

Strumenti

Google Sheets

Descrizione del lavoro

Capital One is seeking a Product Support & Resolution Principal Ops Coordinator for the Empower Dealer Success team. This 100% work-from-home role focuses on dealer resolutions, Navigator support, billing, and proactive service delivery.

You will collaborate with product teams, vendors, and internal partners to resolve issues, improve processes, and ensure customer satisfaction. Ideal candidates have 3+ years in customer service or call centers, 2+ years in financial services, and