Remote Premium Audit Coordinator

Davies Group; Northern (KY); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) plan with employer matching

Paid time off (PTO)

Job summary

Davies North America is seeking a Premium Audit Coordinator to support field representatives in a remote, part-time capacity. You will assist with report preparation, appointment scheduling, and contacting insureds and audit representatives to ensure proper prep for upcoming premium audits.

Reporting to the Branch Manager, you will handle calls, coordinate audits, and maintain records in AuSum, while delivering excellent customer service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Excellent communication and customer service skills.
• Strong computer skills including MS Office.
• Detail-oriented with multitasking ability.

Responsibilities

• Liaise between Phone Audit Manager and Phone Auditors to manage workflow.
• Handle high call volume (8-12 calls/hour during business hours).
• Coordinate audit/inspection appointments with insureds and field reps.
• Schedule, cancel, or refer to the correct staff as needed.
• Communicate with policyholders, CPA’s, bookkeepers, and agents for info.
• Prepare and attach information and update progress notes in AuSum.
• Assign audits to Phone Auditors after information is received.
• Maintain professional, helpful communication and document interactions.

Skills

Phone communication

Email communication

Chat communication

Customer service

Attention to detail

Multitasking

Time management

Documentation

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Davies North America is seeking a Premium Audit Coordinator to support field representatives in a remote, part-time capacity. You will assist with report preparation, appointment scheduling, and contacting insureds and audit representatives to ensure proper prep for upcoming premium audits.

Reporting to the Branch Manager, you will handle calls, coordinate audits, and maintain records in AuSum, while delivering excellent customer service in a fast-paced environment.