Remote Pre-Tax CDH Account Specialist

ThrivePass; Denver (CO); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Short-term and long-term disability

Parental leave programs

401(k) with company match

Flexible PTO policy

Learning and development stipend

Growth and advancement opportunities

Collaborative, mission-driven culture

Job summary

ThrivePass is hiring an Account Specialist – Pre-Tax to support our CDH clients from a remote US location. You will work with Relationship Managers to deliver exceptional service, resolve complex issues, and ensure smooth plan administration.

This role focuses on client satisfaction, accurate processing, and proactive communication to help clients navigate pre-tax benefits and keep programs running smoothly.

Qualifications

• 1–3 years of experience in claims administration, customer service, account support, benefits administration, or a related field.
• Experience with Alegeus or similar benefit administration platforms.
• Proficiency with Microsoft Office (Excel and Word).
• HIPAA compliance requirements and benefits administration knowledge.

Responsibilities

• Deliver phone and email support to Consumer Driven Healthcare (CDH) clients.
• Assist with renewals, client retention, and ongoing account management.
• Maintain accurate plan administration and respond to client inquiries.
• Assist with reports, audits, system navigation, and training needs.
• Complete month-end processing activities.
• Collaborate cross-functionally to improve client experiences.

Skills

Customer service mindset

Microsoft Office (Excel/Word)

Verbal and written communication

Attention to detail

Remote work readiness

Tools

Alegeus

Job description

ThrivePass is hiring an Account Specialist – Pre-Tax to support our CDH clients from a remote US location. You will work with Relationship Managers to deliver exceptional service, resolve complex issues, and ensure smooth plan administration.

This role focuses on client satisfaction, accurate processing, and proactive communication to help clients navigate pre-tax benefits and keep programs running smoothly.