Remote Post-Checkout Product Manager: Elevate Orders

Block; California; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

medical insurance

flexible time off

retirement savings plans

modern family planning

Job summary

Block, the company behind Square, is hiring a Product Manager to own the post-checkout experience across food ordering and retail ecommerce. You’ll define customer journeys from order placement to delivery and after-sales support, collaborate with design and engineering, and translate user insights into trusted, scalable products.

You will drive AI-enabled automation, set quality standards, prototype with customers, measure impact, and ship improvements that simplify complex tasks and build

Qualifications

• 6+ years of product management experience.
• Shipped customer-facing products at scale.
• Experience with consumer products, ecommerce, marketplaces, or customer support is a plus.

Responsibilities

• Own the post-checkout experience across food ordering and retail ecommerce.
• Define customer journeys from order placement through delivery and post-sale support.
• Collaborate with design and engineering to translate insights into trusted, scalable products.
• Drive AI-enabled automation and set quality standards for prototypes and launches.
• Measure impact using customer signals and ship improvements that build trust at scale.

Skills

Product management

AI in product

Customer research

Analytical judgment

Cross-functional leadership

Tools

GitHub

Job description

Block, the company behind Square, is hiring a Product Manager to own the post-checkout experience across food ordering and retail ecommerce. You’ll define customer journeys from order placement to delivery and after-sales support, collaborate with design and engineering, and translate user insights into trusted, scalable products.

You will drive AI-enabled automation, set quality standards, prototype with customers, measure impact, and ship improvements that simplify complex tasks and build