Senior Product Manager, Post-Checkout Experience

Block; Sacramento (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Block is hiring a Product Manager to own the post-checkout experience for food ordering and retail ecommerce across Square. You’ll define strategy, prioritise problems, and ship customer journeys from order placement through delivery, updates, refunds, and support.

You will collaborate with design and engineering, use customer insights, and apply AI/automation to improve efficiency and scale. You’ll measure success by customer clarity, speed of resolution, and repeat purchases.

Qualifications

• 6+ years of product management experience.
• Consumer product judgment.

Responsibilities

• Own the strategy and priorities for Block's post-checkout customer experience across food ordering and retail, setting direction for the product.
• Collaborate with design and engineering to shape customer journeys from order placement through delivery and post-purchase support.
• Lead cross-functional efforts to align priorities, measure impact, and drive AI/automation initiatives to scale workflows.

Skills

Product management

Consumer product judgment

Job description

Block is hiring a Product Manager to own the post-checkout experience for food ordering and retail ecommerce across Square. You’ll define strategy, prioritise problems, and ship customer journeys from order placement through delivery, updates, refunds, and support.

You will collaborate with design and engineering, use customer insights, and apply AI/automation to improve efficiency and scale. You’ll measure success by customer clarity, speed of resolution, and repeat purchases.