Remote Policyholder Support Specialist

Manulife Financial Corp.; United States; Remote; USD 37,000 - 58,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Remote work flexibility

Job summary

Manulife Financial Corporation's John Hancock Mutual Funds team is seeking a Customer Service Representative for a full-time remote role. You will support policyholders, agents, and collaborators via inbound calls, email, and chat, delivering accurate information and friendly, professional service.

You will navigate multiple computer systems, stay updated on products and regulations, and collaborate with other departments to resolve issues while building trust and loyalty among customers in the

Qualifications

• Proven experience working in a fast-paced customer service environment.
• Strong technical skills and ability to navigate multiple computer systems and software applications.
• Dedication to meeting customer needs with timely, accurate responses and a positive attitude.
• Ability to excel in a fast-paced, ever-changing environment while remaining calm and professional.
• Deliver trusted, professional service to John Hancock customers and build satisfaction and loyalty.

Responsibilities

• Provide exceptional customer service to policyholders, agents, and collaborators via inbound calls, email, and chat.
• Handle a high volume of inquiries and analyze problems to provide proactive solutions.
• Use technology and software systems to record interactions and deliver solutions.
• Demonstrate emotional intelligence to build positive relationships with customers and advisors.
• Stay updated on products, services and regulations to support financial and health goals.
• Collaborate with team members and other departments to resolve complex issues.

Skills

Customer service

Technical skills

Multitasking

Communication

Problem solving

Job description

Manulife Financial Corporation's John Hancock Mutual Funds team is seeking a Customer Service Representative for a full-time remote role. You will support policyholders, agents, and collaborators via inbound calls, email, and chat, delivering accurate information and friendly, professional service.

You will navigate multiple computer systems, stay updated on products and regulations, and collaborate with other departments to resolve issues while building trust and loyalty among customers in the