Remote Customer Service Specialist – Financial Services

Manulife; United States; Remote; USD 37,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life and AD&D insurance

Retirement savings plans

Paid time off

Job summary

Manulife is seeking a Customer Service Representative to join the John Hancock Mutual Funds team in a fully remote role that can operate from New Hampshire, Massachusetts, or Arizona. You will handle inbound calls, emails, and chats for policyholders and advisors, delivering accurate information and proactive solutions.

Ideal candidates bring strong technical skills, the ability to navigate multiple systems, and a dedication to customer satisfaction in a dynamic environment.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to navigate multiple software applications and systems.
• Commitment to timely, accurate responses with a positive attitude.

Responsibilities

• Provide exceptional customer service to policyholders, agents, and collaborators via inbound calls, email, and chat.
• Handle high volume inquiries and analyze problems to deliver proactive solutions.
• Record interactions accurately using advanced technology and software.
• Demonstrate emotional intelligence to build relationships with customers and advisors.
• Stay updated on products, services, and regulations to inform customers.

Skills

Customer service experience

Technical skills

Multitasking

Communication skills

Financial services knowledge

Team collaboration

Tools

CRM systems

Email/chat tools

Call center software

Job description

Manulife is seeking a Customer Service Representative to join the John Hancock Mutual Funds team in a fully remote role that can operate from New Hampshire, Massachusetts, or Arizona. You will handle inbound calls, emails, and chats for policyholders and advisors, delivering accurate information and proactive solutions.

Ideal candidates bring strong technical skills, the ability to navigate multiple systems, and a dedication to customer satisfaction in a dynamic environment.