Remote Policyholder Support Specialist

Davies North America; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with employer matching

PTO and paid holidays

Life insurance and disability coverage

Job summary

Davies North America is seeking a Policyholder Services Representative to handle inbound customer inquiries and service requests from policyholders and their representatives in a home-based role across the United States.

You will spend the majority of time on phone and written inquiries, delivering empathetic, accurate information while adhering to privacy laws (HIPAA) and department guidelines, with emphasis on high-quality service and timely responses.

Qualifications

• High School education or GED required with at least 1 year of customer service or related experience.
• Proficient computer skills; MS Office proficiency expected.
• Insurance or medical background preferred; HIPAA knowledge beneficial.

Responsibilities

• Provide exceptional customer service in a phone support role.
• Empathetically assist policyholders or their representatives by providing information on policy inquiries.
• Communicate clearly with policyholders and internal staff by phone and written correspondence.
• Identify caller needs using active listening and respond per guidelines and policies.
• Process documents efficiently and accurately.
• Update policy information and contact details with accuracy.
• Respond to written inquiries with clarity and proper grammar.
• Meet or exceed productivity and quality targets for the role.
• Maintain HIPAA privacy compliance in handling information.
• Coordinate handoffs to appropriate departments when needed.
• Support company values and participate in team collaboration.
• Perform additional duties as assigned.

Skills

Customer service

Empathy

Verbal communication

Written communication

Active listening

Attention to detail

Independence

Education

High School diploma

Tools

Microsoft Office

Job description

Davies North America is seeking a Policyholder Services Representative to handle inbound customer inquiries and service requests from policyholders and their representatives in a home-based role across the United States.

You will spend the majority of time on phone and written inquiries, delivering empathetic, accurate information while adhering to privacy laws (HIPAA) and department guidelines, with emphasis on high-quality service and timely responses.