Policyholder Experience Champion

Protective Life; Nebraska; On-site; USD 42,000 - 65,000; Full time

Job summary

Protective Life is seeking a Customer Experience Advocate to support policyholders and partners with accurate, empathetic service in a fast-paced environment. You will interpret customer needs, provide precise resolutions, and safeguard sensitive information while upholding the company’s standards for a positive customer experience.

In this role you will communicate via phone, email, and chat using multiple software tools, document requests, educate customers on self-service options, and strive

Qualifications

• 2+ years of customer service experience in fast-paced settings.
• High school diploma required; annuity/finance knowledge preferred.
• Excellent written and verbal communication; attention to detail.

Responsibilities

• Communicate with customers via phone, email, and chat using multiple software tools to access policy details and provide solutions.
• Accurately document and resolve requests for account information and updates; educate customers on self-service options.
• Consistently meet or exceed call center, team, and individual performance goals.
• Identify trends or opportunities to improve the overall customer experience across interactions.
• Other duties as assigned.

Skills

Communication

Customer Focus

Technical Proficiency

Problem-Solving

Adaptability

Education

High school diploma

Industry training/certifications

Tools

CRM software

Job description

Protective Life is seeking a Customer Experience Advocate to support policyholders and partners with accurate, empathetic service in a fast-paced environment. You will interpret customer needs, provide precise resolutions, and safeguard sensitive information while upholding the company’s standards for a positive customer experience.

In this role you will communicate via phone, email, and chat using multiple software tools, document requests, educate customers on self-service options, and strive