Remote Policy Support Specialist - SaaS

Lexipol; Texas; Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) with Company match

Flexible paid time off

Training & LinkedIn Learning access

Mentorship programs

Job summary

Lexipol, a leader in public safety solutions, seeks a Policy Customer Support Specialist to resolve technical and administrative inquiries and own software incident management. The role involves troubleshooting, ticketing in Jira, and knowledge growth across LexOne Policy Solutions.

Training will be provided to become a subject matter expert. You will join a highly collaborative team supporting first responders with responsive service, aiming to improve customer satisfaction and operational

Qualifications

• 2 years of experience in software or SaaS technical support.
• Minimum of one year of Salesforce experience.
• Professional verbal and written communication skills.

Responsibilities

• Provide responsive customer support via phone, email, and chat.
• Troubleshoot technical issues and document support tickets.
• Triager bugs and coordinate with Jira for incident management.
• Record conversations and resolved cases clearly in the CRM.

Skills

SaaS technical support

Salesforce

Customer service

Communication skills

Education

GED/High School Diploma

Job description

Lexipol, a leader in public safety solutions, seeks a Policy Customer Support Specialist to resolve technical and administrative inquiries and own software incident management. The role involves troubleshooting, ticketing in Jira, and knowledge growth across LexOne Policy Solutions.

Training will be provided to become a subject matter expert. You will join a highly collaborative team supporting first responders with responsive service, aiming to improve customer satisfaction and operational