Remote Policy Services Associate — Entry-Level

Illinois Casualty Compa; Rock Island (IL); On-site; USD 51,000 - 55,000; Full time

Job summary

Illinois Casualty Company is seeking a Policy Services Assistant in Rock Island, IL for a full-time clerical role. This entry-level position focuses on subrogation recoveries, handling inquiries, and supporting the department.

You will coordinate with outside counsel, collect documentation, and maintain accurate financial records. The position offers flexibility and benefits designed to support work-life balance.

Qualifications

• Associate's degree or at least 3 years' experience in the property and casualty insurance industry with strong problem-solving skills.
• Proficiency in reading and interpreting financial statements.
• Intermediate level proficiency in Microsoft Office including Word, Excel, Outlook, and PowerPoint.
• Ability to effectively communicate in both written and verbal form responding to routing inquiries from agents, policyholders, claimants, and employees.

Responsibilities

• Assisting the department to research existing claims for potential subrogation recoveries.
• Coordinating with outside counsel to request information needed to recover payments.
• Identifying subrogation claims within a given state's statute of limitations.
• Requesting documentation from insureds, agents, accountants, or attorneys to calculate business income losses.
• Analyzing financial information for trends, anomalies, and completeness for business income losses.
• Entering financial information into the business income loss calculation spreadsheets.
• Calculating business income losses.
• Supporting the Policy Services Department in other clerical type functions pertaining to their job responsibilities.
• Performing miscellaneous tasks including but not limited to collecting workers' compensation deductibles, requesting police reports and conducting media searches.
• Responding to inquiries from agents, policyholders, claimants, and employees.
• Developing and maintaining good working relationships with agents and their staff members, promoting open channels of communication and cooperation with respect to the Company's customer service standards and philosophy.
• Assisting in bringing escalated issues or complaints to closure through effective negotiation, communication, and problem solving.
• Participating in the handling of complex, sensitive, or unusual issues as requested.
• Assisting the department with other projects that may be required within the department.
• Conducting miscellaneous research as may be requested relative to subrogation investigations.
• Assisting in the creation of instruction guides and procedures relative to the Policy Services Department
• Additional duties as assigned

Skills

Problem solving

Communication

Financial data awareness

Education

Associate's degree

Tools

Word

Excel

Outlook

PowerPoint

Job description

Illinois Casualty Company is seeking a Policy Services Assistant in Rock Island, IL for a full-time clerical role. This entry-level position focuses on subrogation recoveries, handling inquiries, and supporting the department.

You will coordinate with outside counsel, collect documentation, and maintain accurate financial records. The position offers flexibility and benefits designed to support work-life balance.