Policy Operations Manager (Fully Remote)

Ethos; United States; Remote; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Ethos, a leading life insurance technology company, is seeking a Senior Policy Operations Lead in the United States to guide a dynamic team and oversee day-to-day operations, driving process improvements across policy administration and carrier interactions.

You will collaborate with product, engineering, compliance, and carrier partners, manage Jira tickets for bugs and improvements, and translate business needs into scalable solutions.

Qualifikationen

• 5+ years of experience in operations, customer support, customer success, or a related role.

Aufgaben

• Lead a dynamic Policy Operations team and oversee day-to-day operations while driving process innovation.
• Collaborate cross-functionally with product, engineering, compliance, and carrier partners to ensure seamless operations.
• Manage Jira tickets for bugs and improvements, working with engineering to implement solutions.

Kenntnisse

Leadership

Process improvement

Analytical mindset

Cross-functional collaboration

Tools

Salesforce

Jobbeschreibung

• Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance.
• We are transforming the life insurance experience for consumers, agents, and carriers with a seamless, technology-driven platform.

About the Role:

• Lead a dynamic Policy Operations team and oversee day-to-day operations while driving process innovation.
• Collaborate cross-functionally with product, engineering, compliance, and carrier partners to ensure seamless operations.
• Manage Jira tickets for bugs and improvements, working with engineering to implement solutions.

Qualifications:

• 5+ years of experience in operations, customer support, customer success, or a related role.
• Life insurance experience is required, along with proven process improvement and leadership skills.
• Strong analytical mindset and proficiency with Salesforce or equivalent support/help desk software.
• The US national base salary range for this full-time position is $90,000 - $120,000.
• Ethos is an equal opportunity employer dedicated to building a diverse, inclusive, and authentic workplace.

Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. The company is publicly traded and fosters a diverse, inclusive, and authentic workplace culture focused on innovation.