Remote Plumbing Support Specialist

Sterling Kohler; Northern (KY); Hybrid; USD 27,552,000 - 28,930,000; Full time

Benefits offered by this job

Sign-on Bonus

Job summary

Kohler is seeking an Associate Customer Service Representative (ACSR) for remote work within the United States. You will assist customers with Kohler and Sterling plumbing product support, including installation and troubleshooting, pre-sale questions, and order placement. Performance is measured by customer feedback and evaluations.

Training starts September 14, 2026. The role offers a $500 sign-on bonus and schedules that may vary after training. A bilingual option may affect pay rates.

Qualifications

• Minimum high school diploma; 1+ years customer service experience preferred.
• Strong verbal communication and problem-solving skills.
• Ability to navigate multiple software systems and maintain accuracy.

Responsibilities

• Answer inbound customer inquiries by phone, diagnose issues, and take appropriate action.
• Troubleshoot and guide customers through installation and troubleshooting steps.
• Upsell Kohler and Sterling products and accessories as appropriate.

Skills

Customer service

Communication

Multi-tasking

Education

High school diploma

Tools

Salesforce CRM

Order management

Job description

Kohler is seeking an Associate Customer Service Representative (ACSR) for remote work within the United States. You will assist customers with Kohler and Sterling plumbing product support, including installation and troubleshooting, pre-sale questions, and order placement. Performance is measured by customer feedback and evaluations.

Training starts September 14, 2026. The role offers a $500 sign-on bonus and schedules that may vary after training. A bilingual option may affect pay rates.