Remote Plumbing Product Support Specialist

Sterling Kohler; Northern (KY); Hybrid; USD 35,000 - 38,000; Part time

Benefits offered by this job

Day 1 benefits

Remote work

Job summary

Kohler Co. is hiring an Associate Customer Service Representative, B2C, to assist customers with Kohler and Sterling plumbing product support, including installation and troubleshooting, and to handle order placement.

The role emphasizes empathetic, timely, and high-quality customer care via phone and digital tools. This remote position requires living within 150 miles of 53044 (Sheboygan, WI) and starts with a training class on November 2, 2026.

Qualifications

• High school diploma or GED required, 2–4-year degree preferred.
• At least 1+ years of customer service experience desired.
• Previous computer experience is necessary to be successful in this position.
• Experience in a call center environment preferred.
• Completion of internal Brand Ambassador Training Program required.

Responsibilities

• Answer inbound customer inquiries via phone and diagnose products.
• Provide advanced troubleshooting and advise specification guidelines with plumbers, designers and retail, wholesale, and showroom personnel.
• Walk customer and trade professionals through step-by-step installation and/or repair of Kohler and Sterling products.
• Navigate CRM, order management, and us.kohler.com website.
• Use 3C tools like Salesforce CRM, kohler.com, SAP, Teams, Outlook, SharePoint, Verint Schedules, and Workbrain.
• Gain knowledge of all Kohler and Sterling products and warranties.
• Read and understand technical publications, diagrams, and specification documents.
• Excellent interpersonal and communication skills.
• Track orders, provide availability, and other shipping information.
• Upsell Kohler and Sterling products and accessories as appropriate.
• Assist with implementing procedures to maximize up-time and phone coverage.
• Track trends in product variations and report to engineering and quality as appropriate.
• Participate in department initiatives as needed.
• Participates in various Customer Service Support functions as needed including order block reports, credit card reports and shipping resolution.
• Meet or exceed balanced scorecard metrics & maintain acceptable attendance record.

Skills

Customer service

Call center

Communication

Troubleshooting

Education

High school diploma

GED

2-4 year degree

Tools

Salesforce CRM

SAP

Microsoft Teams

Outlook

SharePoint

Verint Schedules

Workbrain

Job description

Kohler Co. is hiring an Associate Customer Service Representative, B2C, to assist customers with Kohler and Sterling plumbing product support, including installation and troubleshooting, and to handle order placement.

The role emphasizes empathetic, timely, and high-quality customer care via phone and digital tools. This remote position requires living within 150 miles of 53044 (Sheboygan, WI) and starts with a training class on November 2, 2026.