Remote Platform Ops Manager – RMN Reliability

Best Buy

Minneapolis (MN)

On-site

USD 140,000 - 180,000

Full time

9 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Best Buy is seeking an Engineering Manager for RMN Platform Operations. You will lead a team responsible for keeping the Retail Media Network platform ecosystem running smoothly, guiding incident response, and collaborating with product, engineering, operations, and vendor teams to resolve complex issues.

You’ll work mostly remotely from home with the requirement to reside within drivable distance of Richfield, MN.

Qualifications

Bachelor's degree or equivalent practical experience.
5 years delivering, supporting and operating enterprise technology platforms.
2 years leading engineering, platform operations, or technical support teams.
5 years of experience managing production incidents, escalations, and root cause analysis.
5 years of experience working with integrated platforms, APIs, SaaS applications, and enterprise workflows.
3 years of experience utilizing enterprise ticketing platforms (Jira, Service Now).
2 years of experience supporting service operations, including SLA and KPI management.

Responsibilities

Lead operational readiness, launch support, hypercare, and post-go-live stabilization activities for the RMN Pitch-to-Pay program.
Oversee technical triage, incident response, escalations, and root cause analysis.
Partner with cross-functional teams to resolve platform, integration, and data issues.
Define support processes, service levels, metrics, and operational reporting.
Improve platform reliability through automation, documentation, and process improvements.
Coach and support engineers while building a strong operations culture.