Platform Engineer - RMN Platform Operations

Best Buy; Minneapolis (MN); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Best Buy in Minneapolis, MN is seeking a Platform Engineer for the RMN Platform Operations team to keep the systems behind our advertising business running smoothly. You’ll troubleshoot issues and support platform integrations to empower campaign execution and revenue operations.

You’ll collaborate across teams to improve tools and processes, with hybrid work options and a path to impact a growing platform. The role focuses on reliability, operating excellence, and scalable solutions.

Qualifications

• Bachelor’s degree in a related field or equivalent practical experience.
• 3 years of experience in software engineering, platform engineering, production support, site reliability engineering, technical operations, or enterprise application support.
• 5 years of experience managing production incidents, escalations, and root cause analysis.
• 2 years of experience working with integrated platforms, APIs, SaaS applications, and enterprise workflows.
• 2 years of experience utilizing enterprise ticketing platforms (e.g., Jira, ServiceNow).
• 2 years of experience supporting service operations, including SLA and KPI management.

Responsibilities

• Support launch readiness, hypercare, production stabilization, and technical support activities for the RMN Pitch-to-Pay program.
• Troubleshoot and resolve platform, API, and data-related issues.
• Partner with Product, Engineering, Marketing Operations, and vendors to solve production incidents.
• Support releases, testing, operational readiness, and post-launch activities.
• Monitor platform health and identify opportunities to improve reliability.
• Create documentation, runbooks, and automation that reduce recurring issues.

Skills

Software engineering

Production support

Site reliability engineering

Incident management

API integration

Observability

Education

Bachelor’s degree in a related field

Tools

Jira

ServiceNow

Job description

Platform Engineer - RMN Platform Operations

Minneapolis , MN ( 55423 )

NEW

Full Time | Part Time

As a Platform Engineer on our Retail Media Network (RMN) Platform Operations team, you’ll help keep the systems behind our advertising business running smoothly and reliably. You’ll troubleshoot complex issues, support platform integrations, and work across teams to improve the tools and processes that power campaign execution, reporting, and revenue operations. If you enjoy solving technical problems, finding root causes, and improving how systems work, this role offers the chance to make a direct impact on a growing platform.

In this role, you'll primarily work virtually from home or another non‑Best Buy location. However, you must live within a drivable distance to our corporate campus in Richfield, Minnesota. The specific work arrangements vary by role and team, and the recruiter or hiring manager will provide additional details during the hiring process.

What you’ll do

• Support launch readiness, hypercare, production stabilization, and technical support activities for the RMN Pitch-to-Pay program


• Troubleshoot and resolve platform, API, and data-related issues


• Partner with Product, Engineering, Marketing Operations, and vendors to solve production incidents


• Support releases, testing, operational readiness, and post-launch activities


• Monitor platform health and identify opportunities to improve reliability


• Create documentation, runbooks, and automation that reduce recurring issues


• Bachelor’s degree in a related field or equivalent practical experience


• 3 years of experience in software engineering, platform engineering, production support, site reliability engineering, technical operations, or enterprise application support


• 5 years of experience managing production incidents, escalations, and root cause analysis


• 2 years of experience working with integrated platforms, APIs, SaaS applications, and enterprise workflows


• 2 years of experience utilizing enterprise ticketing platforms (ie. Jira, Service Now)


• 2 years of experience supporting service operations, including SLA and KPI management

Preferred qualifications

• 3 years of experience with operations, reliability, or support engineering functions


• 1 year of experience supporting Retail Media, AdTech, MarTech, Salesforce, or advertising platforms


• Experience managing large, integrated platform environments and vendor relationships


• 2 years of experience improving operations through automation and self-service capabilities


• Ability to influence teams and build strong partnerships across the organization


• 2 years of experience with APIs, integration troubleshooting, SQL, data analysis, observability, monitoring, or logging platforms

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

Competitive pay

Great employee discount

Financial savings and retirement resources

Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary .

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Position Type: Full time

Location/Region: Minneapolis, MN (55423)