Remote Platform Enablement Lead for Data & AI

ICF; Charlotte (NC); Remote; USD 74,000 - 126,000; Full time

Job summary

ICF is seeking a Delivery Manager for the Platform Enablement & Customer Solutions pod within its Digital Modernization division. This role focuses on Summit-specific training, white-glove enablement, customer demonstrations, and post-provisioning support for a cloud-enabled data analytics platform serving federal clients.

The role collaborates with product, engineering, security, governance, and customer-facing teams to remove adoption barriers and drive value.

Qualifications

• US citizenship required and ability to work in the US.
• Bachelor’s degree or high school diploma with 4+ years relevant experience.
• Minimum 6 years of relevant experience; master’s may substitute for 2 years.

Responsibilities

• Manages the Platform Enablement & Customer Solutions pod and leads delivery of Summit-specific training, white-glove technical enablement, customer demonstrations, customer-facing solutions, and post-provisioning support.
• Coordinates workload, delivery commitments, technical escalations, and adoption outcomes across technical writers, enablement engineers, and the Application/BI Engineer.
• Partners with the Service Designer, Lifecycle Operations Manager, Product Manager, and functional technical teams to remove adoption barriers and help customers realize value from Summit.
• Apply Technical enablement, customer success, training delivery, workload management, white-glove support, analytics workflows, platform adoption, and cross-team escalation to support role delivery.
• Collaborate with relevant product, engineering, security, governance, quality, and customer-facing stakeholders as required by the role.
• Document work products, decisions, risks, and delivery evidence to support traceability and continuous improvement.

Skills

Stakeholder management

Communication

Delivery leadership

Agile/Scrum

Public speaking

Education

Bachelor's degree in relevant field

High school diploma + 4 years relevant experience

Master's degree substitution for 2 years

Tools

Salesforce

ServiceNow

Jira Service Management

Power BI

Databricks

Azure Data Factory

Azure Machine Learning

Job description

ICF is seeking a Delivery Manager for the Platform Enablement & Customer Solutions pod within its Digital Modernization division. This role focuses on Summit-specific training, white-glove enablement, customer demonstrations, and post-provisioning support for a cloud-enabled data analytics platform serving federal clients.

The role collaborates with product, engineering, security, governance, and customer-facing teams to remove adoption barriers and drive value.