Remote Physician Scheduling Specialist

HCA Healthcare; Ocala (FL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan with company match

Tuition assistance

Job summary

HCA Healthcare is hiring a Patient Scheduling Call Center Agent to handle incoming calls, schedule physician appointments in the registration system, perform insurance verification, and route calls to the appropriate department.

This full-time, remote role requires being on the phone most of the day, training for three weeks, and meeting daily metrics; weekend-free CST hours across multiple shifts. Training 8:00–16:30 CST for the first 3 weeks.

Qualifications

• One year of call center customer service experience highly preferred
• This Work from Home position requires that you live and will perform the duties of the position within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).
• This position will require you to be on the phone 95% of your day. Must be able to handle high inbound call volumes and meet daily metrics

Responsibilities

• Answering incoming calls in a timely and professional manner
• Scheduling all patient appointments for the physician practices including cancellations and changes
• Insurance verification and verification of patient demographics
• Selecting accurate insurance carrier plans and informs the patient of any carrier that is out of network
• Providing Good Faith Estimates upon patient request

Skills

Call center experience

Job description

HCA Healthcare is hiring a Patient Scheduling Call Center Agent to handle incoming calls, schedule physician appointments in the registration system, perform insurance verification, and route calls to the appropriate department.

This full-time, remote role requires being on the phone most of the day, training for three weeks, and meeting daily metrics; weekend-free CST hours across multiple shifts. Training 8:00–16:30 CST for the first 3 weeks.