Remote Phone Support Pro — Training & Career Growth

Houston Skilled Consultancy; United States; Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Equipment provided

Remote work

Flexible shifts

Paid training

Career growth

Collaborative culture

Job summary

Houston Skilled Consultancy is seeking a dedicated Work From Home Phone Support Representative to join our remote support team. You will be the first contact for customers, handling inquiries, basic troubleshooting, and ensuring a positive experience.

We provide all necessary equipment and flexible, full-time shifts. Strong communication, patience, and organization are essential, with opportunities for career growth in a supportive remote culture.

Qualifications

• Excellent verbal communication and active listening.
• Patience and composure during calls.
• Strong organizational skills and attention to detail.
• Ability to troubleshoot basic technical issues.
• Reliable internet and quiet home workspace.
• Fluent in English with professional phone etiquette.

Responsibilities

• Answer incoming phone calls promptly and professionally.
• Assist customers with account questions, technical support, product details, and general inquiries.
• Diagnose and resolve basic issues or escalate complex cases.
• Maintain accurate records of interactions in the CRM system.
• Provide step-by-step guidance with clarity and empathy.
• Follow company scripts while ensuring personalized communication.
• Meet performance metrics like call quality, handling time, and CSAT.
• Collaborate with internal teams to resolve issues promptly.
• Uphold confidentiality of customer information.

Skills

Verbal communication

Active listening

Patience

Computer literacy

Organization

Problem solving

English fluency

Home-office setup

Tools

CRM tools

Job description

Houston Skilled Consultancy is seeking a dedicated Work From Home Phone Support Representative to join our remote support team. You will be the first contact for customers, handling inquiries, basic troubleshooting, and ensuring a positive experience.

We provide all necessary equipment and flexible, full-time shifts. Strong communication, patience, and organization are essential, with opportunities for career growth in a supportive remote culture.