Remote Phone-Based Customer Care Agent with Growth Path

Enterprise Call Center; Shreveport (LA); On-site; USD 15,000 - 18,000; Full time

Job summary

Genesis Call Center is hiring a Customer Care Representative – Phone Based in the United States. This full-time role handles inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

The position emphasizes high-quality customer care, professionalism, and brand alignment, with scheduled training and opportunities for advancement. A valid work status in the U.S. and age 18+ are required.

Qualifications

• High school diploma or GED.
• Must be at least 18 years old.
• Authorized to work in the United States.
• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI).
• Ability to follow detailed processes and meet performance expectations.
• Strong communication and active listening skills.
• Comfortable navigating computer applications and web-based tools.
• Ability to work independently and remain accountable to schedules.

Responsibilities

• Handle inbound interactions for major brands and assist customers with questions.
• Process service requests, account needs, and product support over the phone.
• Deliver high-quality customer care using guided systems and resources.
• Maintain professionalism, accuracy, and brand alignment.

Skills

Strong communication

Active listening

Computer literacy

Accountability / self-motivation

Education

High school diploma or GED

Job description

Genesis Call Center is hiring a Customer Care Representative – Phone Based in the United States. This full-time role handles inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

The position emphasizes high-quality customer care, professionalism, and brand alignment, with scheduled training and opportunities for advancement. A valid work status in the U.S. and age 18+ are required.