Remote Pharmacy Technician – Virtual Care & Support

CVS Health; Woonsocket (RI); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

CVS Health in Cumberland, RI is hiring for a Retail Customer Care Call Center role. You will support Pharmacy Care Team and Inventory Control, handle inbound calls from CVS retail pharmacies, record non-preferred drug orders, and provide status updates while delivering outstanding customer service.

The position offers full-time hours (40 per week) with on-site work in Cumberland, RI or the option to work from home in select states, plus a comprehensive benefits package including medical, dental

Qualifications

• 1+ year of experience in a customer service environment.
• Proficient to advanced PC skills including MS Windows-based applications.
• Ability to complete all required training programs.

Responsibilities

• Provide support to patients with pharmacy needs and enroll them in pharmacy services.
• Handle inbound calls from CVS retail pharmacies and update order statuses.
• Ensure high-quality customer service following standard operating procedures.

Skills

Customer service experience

PC skills

Training completion readiness

Education

High School diploma or equivalent

Tools

MS Windows-based applications

Job description

CVS Health in Cumberland, RI is hiring for a Retail Customer Care Call Center role. You will support Pharmacy Care Team and Inventory Control, handle inbound calls from CVS retail pharmacies, record non-preferred drug orders, and provide status updates while delivering outstanding customer service.

The position offers full-time hours (40 per week) with on-site work in Cumberland, RI or the option to work from home in select states, plus a comprehensive benefits package including medical, dental