Remote Pharmacy Care Technician — Call Center
CVS Health
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Benefits offered by this job
Job summary
CVS Health is seeking a Pharmacy Call Center Associate to support the Pharmacy Care Team. The role offers a full-time remote option in select states or on-site in Cumberland, RI, with a 40-hour work week and comprehensive benefits.
You will assist patients with their pharmacy needs, enroll them in CVS services, and provide timely order status updates. You will work with CVS staff to improve the prescription experience and deliver outstanding customer service.
Qualifications
- 1+ years of experience in a customer service environment.
- Active Pharmacy Technician license in state of residence.
- Ability to obtain Pharmacy Technician licensure in Rhode Island via application form and fee.
Responsibilities
- Assist patients with pharmacy needs and enroll them in CVS pharmacy services.
- Receive inbound calls and provide order status information as requested.
- Record non-preferred drug orders and ensure delivery of outstanding customer service.
- Coordinate with CVS staff to streamline the prescription experience for patients.
Skills
Education
Tools
Job description
CVS Health is seeking a Pharmacy Call Center Associate to support the Pharmacy Care Team. The role offers a full-time remote option in select states or on-site in Cumberland, RI, with a 40-hour work week and comprehensive benefits.
You will assist patients with their pharmacy needs, enroll them in CVS services, and provide timely order status updates. You will work with CVS staff to improve the prescription experience and deliver outstanding customer service.
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