Pharmacy Supervisor Technician Support - Remote US

Gainwell Technologies; Berwyn (IL); Remote; USD 48,000 - 69,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) employer match

Educational assistance

Job summary

Gainwell Technologies is seeking a Supervisor - Pharmacy Technician Support to lead a remote team delivering high-quality customer service in pharmacy operations.

You will mentor staff, monitor SLAs, drive process improvements, and partner with leadership to develop training programs and performance metrics. This fully remote role offers growth opportunities, leadership development academies, and a collaborative, inclusive culture.

Qualifications

• Minimum 6+ years of customer service experience in healthcare, pharmacy support, or insurance.
• At least 2+ years of remote leadership or supervisory experience.
• Strong analytical and problem-solving abilities for escalated issues.

Responsibilities

• Lead and mentor a remote team to deliver high-quality customer service.
• Monitor SLAs and optimize workflows for efficiency.
• Collaborate with leadership to develop training programs.

Skills

Remote leadership

Customer service

Leadership

Analytical thinking

Mentoring

Tools

CRM systems

Help desk software

Performance tracking tools

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Supervisor - Pharmacy Technician Support, you will be responsible for leading a remote team dedicated to providing high-quality customer service within pharmacy operations. You will oversee daily workflows, mentor team members, and ensure compliance with service level agreements (SLAs). This role requires a strong leader who can guide the team through complex customer interactions, implement process improvements, and maintain operational efficiency. You will collaborate with leadership to develop training programs, monitor key performance metrics, and ensure a seamless service experience for customers.

Your role in our mission

• Supervise and support a team of pharmacy technician support representatives in a remote work environment.
• Assist in resolving escalated customer inquiries and provide guidance on complex issues.
• Monitor and analyze performance metrics to maintain service excellence and compliance with SLAs.
• Develop and implement training programs to enhance team skills and knowledge.
• Collaborate with leadership to refine processes and drive operational improvements.
• Oversee workflow operations to ensure accuracy, compliance, and service efficiency.

What we're looking for

• 6+ years of customer service experience, preferably in healthcare, pharmacy support, or insurance.
• 2+ years of leadership or supervisory experience in a remote setting.
• Strong analytical and problem-solving skills to handle escalated customer issues effectively.
• Experience working with CRM systems, help desk software, and performance tracking tools.
• Excellent written and verbal communication skills with the ability to lead and mentor a team.

What you should expect in this role

• Fully remote position with virtual collaboration and leadership responsibilities.
• Opportunities to improve and refine service delivery processes for operational efficiency.
• A leadership role focused on coaching, training, and developing a high-performing team.
• A fast-paced environment requiring adaptability, problem-solving, and proactive decision-making.
• Direct collaboration with management to drive service excellence and achieve strategic goals.
• A role that provides professional development opportunities and potential for career advancement.

This is a pipeline requisition to identify qualified candidates for current and future hiring needs.

Benefits

• The pay range for this position is $48,400.00 - $69,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
• All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.