Remote Pharmacy Technician — Member Care Advocate

TrueScripts Management Services; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

TrueScripts Management Services is seeking a Pharmacy Technician Member Care Advocate for a fully remote role. The position focuses on high-volume phone support, helping members and clients navigate prescription benefits and resolve complex claims issues.

Ideal candidates have Pharmacy Technician experience, strong communication skills, and the ability to multi-task in a fast-paced environment. Residency in Mountain time zone is required for this remote opportunity.

Qualifications

• Pharmacy Technician experience strongly preferred.
• Comfort and stamina for being on the phone most of the workday.
• Proven customer service experience, ideally in a call center or pharmacy setting.
• Knowledge of prescription claims processing is highly helpful.
• Analytical thinking and sharp attention to detail.

Responsibilities

• Manage a high volume of daily inbound and outbound phone calls and emails from members, clients, pharmacies, and physician offices.
• Troubleshoot claim processing problems and inquiries directly in the claims adjudication system while maintaining an engaging phone presence.
• Respond promptly to website inquiries.
• Become proficient in all aspects of the claims adjudication system.
• Communicate recurring problems and systemic concerns to the manager.

Skills

Pharmacy Technician

Customer service

Phone support

Claims processing

Microsoft Office

Education

High School Diploma

Related college degree

Tools

Microsoft Office

Job description

TrueScripts Management Services is seeking a Pharmacy Technician Member Care Advocate for a fully remote role. The position focuses on high-volume phone support, helping members and clients navigate prescription benefits and resolve complex claims issues.

Ideal candidates have Pharmacy Technician experience, strong communication skills, and the ability to multi-task in a fast-paced environment. Residency in Mountain time zone is required for this remote opportunity.