Remote Pharmacy Tech: Prior Authorization & Patient Access

Shields Health Solutions; Northern (KY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Insurance starting day one

401(k) with match

4 weeks PTO

10 holidays

Parental leave

Short-term disability

Professional development

Employee resource groups

Wellness programs

Job summary

Shields Health Solutions is seeking a Prior Authorization Pharmacy Technician - Patient Support Advocate to support the specialty pharmacy program. This remote role coordinates prior authorizations, assists patients with access to medications, and works with insurers to secure approvals.

You'll use pharmacy systems, communicate with prescribers, and maintain detailed records while promoting medication adherence. This remote role offers benefits and a path for professional development.

Qualifications

• 2+ years of experience as a pharmacy technician; High School Diploma or GED
• Strong communication, organization, and tech skills
• Empathy, integrity, and a team-first mindset

Responsibilities

• Work with insurance companies to obtain medication approvals.
• Use pharmacy systems to enter data, run test claims, and manage follow-up actions.
• Document patient needs, authorization status, and assistance efforts across systems and EMRs.
• Communicate with prescribers to ensure accurate and appropriate prescriptions.
• Maintain detailed records of all patient interactions.
• Assist patients with insurance claims and medication adherence over the phone.
• Partner with pharmacists and liaisons to support coordinated patient care.
• Research information to support decisions and operational improvements.
• Manage and update data in relevant databases.
• Identify issues, recommend solutions, and participate in process improvement initiatives.
• Maintain confidentiality and ongoing professional development.
• Perform additional duties as needed; minimal travel may be required.

Skills

Communication

Organization

Tech skills

Empathy

Team player

Education

High School Diploma or GED

Job description

Shields Health Solutions is seeking a Prior Authorization Pharmacy Technician - Patient Support Advocate to support the specialty pharmacy program. This remote role coordinates prior authorizations, assists patients with access to medications, and works with insurers to secure approvals.

You'll use pharmacy systems, communicate with prescribers, and maintain detailed records while promoting medication adherence. This remote role offers benefits and a path for professional development.