Remote Pharmacy Support Specialist for PACE Programs

AnewHealth; Jersey City (NJ); Remote; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

Flexible Spending

Company-paid life insurance

Short-term disability

Voluntary benefits

401(k)

Paid Time Off & Holidays

Zusammenfassung

AnewHealth is hiring a Customer Support Specialist to bridge service gaps for PACE clients and their participants across facilities and network pharmacies. The role emphasizes enrollment support, timely medication delivery, and clear pharmacy communications in a fast-paced, patient-centered environment.

Must have a HS diploma and at least 2 years of healthcare-related customer service experience. This remote, full-time position offers comprehensive benefits and requires strong communication and

Qualifikationen

• HS diploma required.
• Minimum of 2 years customer service experience preferably in a healthcare setting.
• Ability to communicate effectively and professionally through written, verbal, and interpersonal skills.
• Proficient with MS Office Suite and strong computer proficiency to navigate proprietary and other software.

Aufgaben

• Provides enrollment support for new PACE enrollees.
• Communicates pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside.
• Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place.
• Provides help desk support to network pharmacies.
• Education PACE staff regarding CareKinesis and network pharmacy processes for facility participants.
• Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations.
• Coordinates and sets up couriers to ensure timely medication delivery.
• Makes outgoing calls to ensure the participants have received their delivery.

Kenntnisse

Communication

MS Office

Patient-centered

Phone skills

Interpersonal skills

Clinical terminology

Multitasking

Detail oriented

Reliability

Efficiency

Ausbildung

HS diploma

Tools

MS Office Suite

Jobbeschreibung

AnewHealth is hiring a Customer Support Specialist to bridge service gaps for PACE clients and their participants across facilities and network pharmacies. The role emphasizes enrollment support, timely medication delivery, and clear pharmacy communications in a fast-paced, patient-centered environment.

Must have a HS diploma and at least 2 years of healthcare-related customer service experience. This remote, full-time position offers comprehensive benefits and requires strong communication and