Remote Pharmacy Resolution Specialist - Member Advocate

Centene Corporation; California (MO); Hybrid; USD 26,229 - 44,565; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Job summary

A national healthcare organization is seeking a Senior Pharmacy Resolution Specialist to act as a subject matter expert in resolving complex pharmacy issues. This role involves handling escalated calls from members and provider offices, conducting research to resolve inquiries, and assisting with training less experienced staff. A minimum of 2 years of call center experience is required, preferably in a healthcare environment. The position offers competitive pay along with remote, hybrid, and field work options.

Qualifications

• 2 years of experience in a call center or customer service role.
• Experience in a healthcare environment is preferred.

Responsibilities

• Handle complex pharmacy inquiries and escalated calls.
• Conduct inbound and outbound calls with members and providers.
• Assist in training less experienced staff.

Skills

Call center experience

Customer service skills

Problem-solving

Communication

Education

High School Diploma / GED

Job description

A national healthcare organization is seeking a Senior Pharmacy Resolution Specialist to act as a subject matter expert in resolving complex pharmacy issues. This role involves handling escalated calls from members and provider offices, conducting research to resolve inquiries, and assisting with training less experienced staff. A minimum of 2 years of call center experience is required, preferably in a healthcare environment. The position offers competitive pay along with remote, hybrid, and field work options.