Call Center Representative / Pharmacy Tech Support (Remote-Friendly anywhere in the US)

IQVIA; Phoenix (AZ); Remote; USD 20,457 - 29,136; Full time

Job summary

A global healthcare solutions provider is seeking a Pharmacy Support Call Center Representative for a remote position in the US. This role involves providing payment assistance solutions and fielding requests related to co-pay cards for patients. Candidates should have pharmacy technician experience and call center skills. An opportunity exists to convert to a full-time position. The pay rate is $18.00 per hour with flexible working hours available.

Qualifications

• Pharmacy Technician experience required.
• Call center experience required (3+ years preferred).
• HIPAA certification is mandatory.

Responsibilities

• Field initial customer support requests via telephone and email.
• Assess user issues and provide first-level support.
• Document resolutions and escalate unresolved issues.

Skills

Pharmacy Technician experience

Call center experience

Bi-lingual (English/Spanish)

HIPAA certified

Education

High School Diploma or equivalent

Job description

Call Center Representative / Pharmacy Tech Support (Remote-Friendly anywhere in the US)

1 day ago Be among the first 25 applicants

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.

IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.

We are excited to announce that currently we are looking for a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co‑pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Role Purpose

• Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Job Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user's issue and provide first level support for problem resolution
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or 9:00 am – 6:00 pm EST or 10:00 am - 7:00 pm ET or 11:00 am EST – 8:00pm EST) under moderate supervision

Minimum Education & Experience

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certified
• Call center experience required (3+ years preferred)
• Experience in medical claim processing is a plus
• Bi‑lingual (English/Spanish) is a plus

Pay Range

The pay range for this role is $18.00 per hour.

Contract Information

This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full‑time employee.

Equal Opportunity Employment

IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Additional Information

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com. The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Other

Industries

Hospitals and Health Care